In Zendesk, each advocate should have Stack Overflow set up as a personal view. New Stack Overflow posts that are tagged
gitlab are brought into this Zendesk after 4 hours. The delay is to ensure we still encourage community input.
Stack Overflowview by opening the URL
StackOverflow > Solvedmacro and close the ticket
Stack Overflow > Insufficient Informationmacro and close the ticket
Removedmacro and solve the ticket
gitlabtag to their post even if the post isn't specific to GitLab (e.g. they're having a problem with Docker, but they happen to be using GitLab). If the question isn't specific to GitLab, apply the macro
Expert-Respondedmacro (since the ticket does not automatically update with responses like e.g. Twitter).
View the Stack Overflow FAQ for info on how to best respond to questions.
New mentions are brought into Zendesk using Zapier. There is a 4 hour time delay, and it will only pull in recently created posts. Responses and comments are not pulled in, only initial posts.