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Website comments workflow

Workflow

Best practices

Monitor the #docs-comments and #mentions-of-gitlab Slack channels for possible internal discussions

Blog comments, Docs Comments, and Dev Tools comments will all appear in the Website Comments Zendesk view. Be sure to check which platform you are responding.

Docs Comments and Dev Tools Comments

Many docs comments will require expert involvement. Follow the involving experts workflow when necessary.

To find the correct expert to ping, visit the DevOps Stages page and locate the technical writer for the specific stage.

Automation

All comments from our website are handled by Disqus and we developed a native Zendesk integration for them - Tanukidesk. It pipes these posts to website comments ZenDesk view as tickets.