We use Zapier to automate the task of identifying mentions of GitLab across our Community Response channels and generally convert them to actionable Zendesk tickets
The Zapier subscription runs on the Team plan, and is shared with the rest of the GitLab team
Team vaultOnce logged in, you can access, edit and create Zaps in the Community Relations folder
After editing or creating a new Zap, remember to turn it on with the toggle switch next to the task's name on the Zap's list.
| Zap | Description |
|---|---|
| about.gitlab.com + devops-tools comments | GitLab blog comments and DevOps Tools pages comments to Zendesk and #devoptools-comments Slack channel |
| docs.gitlab.com comments | GitLab documentation comments to Zendesk |
| GitLab Forum New Posts | GitLab forum posts to Zendesk |
| GitLab Swag Store | GitLab store order to Printfection order |
| Hackernews: comments and stories as Zendesk tickets | Hackernews: comments and stories as Zendesk tickets |
| Hackernews: Slack notifications for front page mentions | Hackernews: front page stories to #developer-evangelism Slack channel |
| Hackernews: Slack Notifications for mentions | Hackernews: mentions to #hn-mentions Slack channel |
| Monthly Swag Report Reminder | Recurring calendar event on the Monthly Swag Report Reminder calendar to Zendesk ticket in the Merchandise view |
| Daily Swag Order Reminder | Recurring calendar event on the Daily Swag Order Reminder calendar to Zendesk ticket in the Merchandise view. |
| Weekly Shopify Inventory Update Reminder | Recurring calendar event on the Weekly Swag Inventory Check Reminder calendar to Zendesk ticket in the Merchandise view |
| Reddit: new mention | Reddit mentions to Zendesk |
| Speaker Request: to Zendesk ticket | Speaker request spreadsheet to Zendesk |
| Stack Overflow (time filter) | Stack Overflow mention to Zendesk (with added delay) |
| Twitter: @GitLabStatus tweets to #gitlabstatus-twitter-updates | @GitLabStatus mentions to #gitlabstatus-twitter-updates |
| Twitter: @movingtogitlab mentions to Zendesk | @movingtogitlab mentions to Zendesk |
| Twitter: Hashtag Challenge to Zendesk and Slack | All Twitter #GitChallenge mentions to Zendesk and #git-challenge Slack channel |
| Community Relations MR Updates | All merged MRs with Community Relations label posted to #community-relations-fyi |
