Given the Developer Evangelism team's familiarity with our community and broad knowledge of GitLab, we regularly engage in managing situations that require GitLab to address urgent and important concerns of our community members.
@johncoghlanin a relevant issue or notify the Developer Evangelism team in the #developer-evangelism Slack channel.
@dev-evangelismUser Group in a Slack message in a Slack thread or channel where the situation is being discussed or the #developer-evangelism Slack channel.
We should strive to automate manual tasks for efficiency and to avoid unnecessary stress to individuals in the response team. In those cases where automation is not possible, the next best approach could be to distribute the monitoring tasks amongst that team.
While we'd want to also strive for consistency in the process of monitoring the individual community response channels, in some cases it might not be possible due to the nature of the platform (e.g. lack of an API). This is a set of general recommendations for automating the monitoring processes on some of the channels the team will be listening to: