Reddit response workflow

Overview

The r/gitlab subreddit is a place for questions, discussion, and support on all things GitLab. To request user flair for the GitLab subreddit, ping @devrel-team in the #developer-relations Slack channel, and include your Reddit username. Your flair will read GitLab Staff.

Subreddit Flairs:

There are 3 post flairs in the GitLab subreddit - general question, support, and project.

General Questions:

• This can include questions about GitLab as a product, comparing GitLab to competitors, hiring, developer education, and questions about remote work at GitLab.
• Use the involving experts workflow to engage experts in answering relevant questions.
• Share [DevOps tools] pages in conversations comparing GitLab to other tools.
• NOTE: Engagement in these conversations should be focused on providing facts, not opinions. Consider sharing DevOps tools in threads where users are looking for a tool to provide a solution to their problem.

Support:

• Point the user to relevant docs, issues, or the forum for additional support.
• If needed, ask an expert for help.

Project:

• Use the involving experts workflow if feedback is directed to a specific team or functionally of GitLab.
• Upvote general positive feedback.
• Do not downvote critical feedback, unless it spreads misinformation. For example, don’t just downvote because someone doesn’t like the product or mentions a competitor.

Misinformation:

• Downvote comments that spread misinformation.
• Reply with evidence in the form of docs, issues, etc. with explanation of truth.

Best practices

• Always be kind and understanding, no matter how the other person acts.
• If you are new to Reddit, it may be useful to review this [beginner’s guide].
• Use your individual reddit account, not a shared company one. Feel free to use your personal (non-work) account if you prefer. You can request the GitLab Staff user flair by pinging @devrel-team in the #developer-relations Slack channel and include your Reddit username. . User flair brings more visibility to GitLab team members and it’s a transparent and effective way to let the wider community that you are part of the organization. It also makes comments seem more authentic and shows engagement in Reddit.
• If you use Reddit a lot, it may be useful to create a separate, more professional (but still individual) work account to interact with the GitLab community as part of your role.
• Brush up on your “reddiquette”
• Make sure your comments are well formatted

Common Subreddits Mentioning GitLab

• r/gitlab
• r/learnprogramming
• r/devops
• r/git
• r/Ubuntu
• r/Terraform
• r/coding
• r/homelab
• r/gnome
• r/sysadmin
• r/Python
• r/selfhosted

Moderation

As a moderator on the GitLab subreddit, you have the ability to review spam, flagged posts or comments, and close issues. You can take actions in the moderation queue.