These are the tools the Developer Relations team is the DRI for:
| Tool | Description | How we use it | Technical owner |
|---|---|---|---|
| Bitergia |
Monitoring wider community contribution metrics, including KPIs for the Code Contributor and Evangelist Programs |
John Coghlan | |
| Crowdin.com |
Crowdin.com is a localization management platform. Additional information can be found on this blog post. |
John Coghlan | |
| Discord |
Community discussion/chat system for Developer Relations and support teams to collaborate and share knowledge with the wider community. |
John Coghlan, Fatima Sarah Khalid | |
| Discourse |
Community discussion platform for Developer Relations and support teams to collaborate and share knowledge with the wider community. |
Michael Friedrich, Fatima Sarah Khalid | |
| Disqus |
Disqus is a blog comment hosting service for web sites and online communities that use a networked platform. |
John Coghlan, Michael Friedrich | |
| Meetup |
Meetupis an event management platform. |
John Coghlan | |
| Zapier |
Zapier is an automation application integrating other applications. |
How Marketing Ops use Zapier, How Developer Relations use Zapier |
|
| Zendesk Community |
Monitoring and processing all mentions of GitLab across the Community Relations’ response channels |
John Coghlan |
This overview is currently being deprecated as we attempt to migrate from
the manually-generated list to one automatically-generated from the data/tech_stack.yml file.
Please use the automatically-generated table instead
These are the tools the Developer Relations team is the DRI for:
| Tool Name | Description | How We Use |
|---|---|---|
| Bitergia | Bitergia is the platform we use to measure and track metrics related to contributing code and documentation to GitLab | How we use Bitergia |
| Crowdin | Crowdin is the platform for the wider community to collaboratively contribute translations for GitLab | How we use Crowdin |
| Discourse | Discourse is the platform on which the GitLab forum is run. | How we use Discourse |
| Disqus | Disqus is the commenting on blog.gitlab.com and docs.gitlab.com | How we use Disqus |
| Discord | Discord is the instant messaging platform the GitLab community communicates on (in addition to GitLab.com itself) | popular channels are #contribute, #general and the support channels |
| KeyHole | KeyHole is the tool we use to collect Twitter impressions and YouTube views | How we use KeyHole |
| Meetup | Meetup.com is the platform we use and offer to our community to organize meetups | How we use Meetup.com |
| SheerId | SheerId is the platform we use to automatically qualify applications to our community programs | |
| Zapier | Zapier is an automation tool used to identify mentions and to route them into Zendesk as tickets, and also to Slack in some cases | How we use Zapier |
| Zendesk | Zendesk is the tool Community Ops, EDU & OSS work their program cases and applications | How we use Zendesk |
The Developer Relations team is also the DRI for these tools which are pending addition to the tech stack:
| Tool | Description | How we use it |
|---|---|---|
| KeyHole | KeyHole is the tool we use to collect Twitter impressions and YouTube views | How we use KeyHole |
| SheerId | SheerId is the platform we use to automatically qualify applications to our community programs |
These are the tools that are essential to some Community programs, but the Developer Relations team are not the DRI for:
| Tool Name | Description | How We Use |
|---|---|---|
| Customer Portal | CustomersDot - Web portal where customers can manage their subscriptions and account information, generate and manage GitLab licenses. | To help troubleshoot issues with community program applications. To create and manage licenses for community program applications and for GitLab EE contributors |
| Marketo | Marketo | Powers each intake form for our (Education, Open Source, and Startups) programs. It is an integration which inserts the application record into Salesforce. |
| Printfection | Printfection is our swag management platform | How we use Printfection |
| Salesforce | Salesforce is our CRM | We use Salesforce (SFDC) to support the Education, Open Source and Startup Programs |
| Canva | Canva is the tool we use to create a lot of our GitLab-branded materials. | Community team members should creat an account using their @gitlab.com email and request access to Canva Enterprise from the Design team. |
group_owner field on the tech stack file entry is set to Developer Relations. This will make the tool to be automatically listed on the Developer Relations toolstack.