Maintained by:

Overview

The r/gitlab subreddit is a place for questions, discussion, and support on all things GitLab. To request user flair for the GitLab subreddit, ping @community-team in the #developer-relations Slack channel, and include your Reddit username. Your flair will read GitLab Staff.

Subreddit Flairs:

There are 3 post flairs in the GitLab subreddit - general question, support, and project.

General Questions:

This can include questions about GitLab as a product, comparing GitLab to competitors, hiring, developer education, and questions about remote work at GitLab.
Use the involving experts workflow to engage experts in answering relevant questions.
Share [devops tools] pages in conversations comparing GitLab to other tools.
NOTE: Engagement in these conversations should be focused on providing facts, not opinions. Consider sharing DevOps tools in threads where users are looking for a tool to provide a solution to their problem.

Support:

Point the user to relevant docs, issues, or the forum for additional support.
If needed, ask an expert for help.

Project:

Use the involving experts workflow if feedback is directed to a specific team or functionally of GitLab.
Upvote general positive feedback.
Do not downvote critical feedback, unless it spreads misinformation. For example, don't just downvote because someone doesn't like the product or mentions a competitor.

Misinformation:

Downvote comments that spread misinformation.
Reply with evidence in the form of docs, issues, etc. with explanation of truth.

Best practices

Always be kind and understanding, no matter how the other person acts.
If you are new to Reddit, it may be useful to review this [beginner's guide].
Use your individual reddit account, not a shared company one. Feel free to use your personal (non-work) account if you prefer. You can request the GitLab Staff user flair by pinging @community-team in the #developer-relations Slack channel and include your Reddit username. . User flair brings more visibility to GitLab team members and it's a transparent and effective way to let the wider community that you are part of the organization. It also makes comments seem more authentic and shows engagement in Reddit.
If you use Reddit a lot, it may be useful to create a separate, more professional (but still individual) work account to interact with the GitLab community as part of your role.
Brush up on your "reddiquette"
Make sure your comments are well formatted

Common Subreddits Mentioning GitLab

Moderation

As a moderator on the GitLab subreddit, you have the ability to review spam, flagged posts or comments, and close issues. You can take actions in the moderation queue.

Reddit response workflow