All Smartling reviewers should be a member of the
#smartling-reviewers Slack channel.
To ensure translated content makes contextual and technical sense, we have internal native language speakers review the content. At the moment, our internal reviewers are volunteers. We completely appreciate that this task is on top of your day job and will continue to respect that. Below are some expectations, as we will sometimes have hard deadlines to try to hit.
Internal reviewers are expected to review content for accuracy and quality and identify small mistakes made by the translator. Internal reviewers are not expected to copyedit or rewrite documents. However, reviewers may want provide preferred translations during the review process and they are welcome to do so. If the quailty of a translated document is poor and needs to be written, the reviewer should stop reading and let the requestor know that the translation is not usable and provide a reason why. The requestor should provide this feedback to the translator.
Guidelines for reviewers
Timeframe guideline for reviewers
#mktgopsand tag the job requester.
As you log onto the platform, you will be on your jobs page. There are three important side bars on this page:
Once content is claimed it will populate in Current Work.
Under current work, reviewers can see the following detail:
Task due date: The due date for the particular workflow step (ie. the due date for the review to be complete). This is not set up currently so you will not see this populated in the tool. Job Due Date: This is the due date for the entire job to be translated.
Once you click open- it will go into Review mode, which gives you an option to see this bi lingual or mono lingual. Here you will see the visual context of the content- eg if you are translating an email in Marketo , you should be able to see the email design.
You are able to reject/ approve strings in the review made.
If you wish to make changes to the content yourself - then please switch to the CAT tool at the top of the page.
Here the following tabs are available:
On the right hand column in the CAT tool, there are some more information like
If you have an issue with a particular string, then click into the string, then on the right hand side, open a review Issue. This will open up a pop up that will allow you to define the description of issue and the following:
Issue Type: Source (Marketo, Document, GDN) OR Translation (Translation issues are comments, questions or queries in relation to the translation submitted for a source string. )
Once you are done, you can submit the job at the top of the page and the job will be published.
As a reviewer, there are some email notifications that we recommend turning on. Please be mindful that even if these are on, the emails may go to your spam inbox. Watch this helpful video to see how to turn these notifications on.
The two notifications are the following: