Purpose: To help foster DevOps transformation and adoption we are establishing a Customer Advisory Board, where we focus on sharing DevOps best practices and lessons learned with each other. We believe that transparency and sharing is a key way to help encourage the success of DevOps transformations. The GitLab customer advisory board is intended to be home to learning and collaboration so we can all experience success through DevOps transformation.
Members Executives/Champions for DevOps within their organizations
Frequency: We meet every quarter on the first Wednesday of the month at 11 a.m. Eastern for 2 hours
Membership: As of Feburary 2021, we have 30 customer members in the CAB.
Meeting Recordings Meetings are recorded for internal and member use. Members can seek these recordings by emailing CAB@gitlab.com
Recurring Content Our content plan for the CABs is determined by customer feedback on specific requests/topics as relayed via regular member surveys. We will frequently ask for GitLab Product Managers to join to present the vision for their assigned DevOps stage. Typical CAB's include customer breakout sessions, birds of a feather discussions and customer presentations, we aim for 80:20 customer driven conversations. The CAB Manager will follow up CAB's with an email to members that includes a link to watch the recording and review meeting notes.
Recorded CAB meetings Due to the private nature of the Customer Advisory Board, video recordings and presentations are not linked here. If you are a GitLab employee, please join our internal CAB slack channel (#cab-shared-internal) or email CAB@gitlab.com.
Please view our CAB membership charter that renews our commitment to the CAB and sets member expectations.
Once a customer has been successful in securing membership; the CAB manager will active the onboarding templates. If a customer retires from the CAB, the CAB Manager will activate the offboarding template.
Issue Templates - please select from the dropdown menu within the CAB Project
See management epics below; each CAB sessions has its own linked issue to manage that session.
Issue Templates that are activated to manage a CAB sesssion
CAB Planning: planning template to activate 3 months prior to the event
CAB Event Execution: event management template to activate to manage the live event
CAB Post Event Planning: post event management and communications template
A number of our customers continue the conversation with each other and with our product team in the CAB-Shared Slack channel (#cab-shared). Because our customers are active in this channel, please be aware of content shared. We encourage GitLab team members to join our internal CAB slack channel (#cab-shared-internal) to stay up-to-date with regards to the CAB.
Please raise an issue via this issue template to request consideration to communicate on this channel Please provide as much context about your announcement as possible, specifically around the relevance and value to the members.
Find TAM process for managing customer feedback from the Product CAB.
Process
October 6, 2021
July 14, 2021
April 7, 2021
December 2020 and January 2021 CAB on hold due to program relaunch in Q1
November 4, 2020
October 7, 2020
September 2, 2020
August 5, 2020
July 1, 2020
June 3, 2020
May 6, 2020
April 21, 2020
March 4, 2020
February 5, 2020
GitLab In-Person CAB Meeting - October 15 & 16, 2019*
GitLab Product Roadmap Review - September 4, 2019
* GitLab Product Roadmap Review - August 7, 2019*
GitLab Product Roadmap review - July 10, 2019
GitLab Verify direction update - June 5, 2019
***GitLab In-Person CAB Review -May 1, 2019
In-Person CAB Meeting- April 18-19, 2019
GitLab Configure review- March 6, 2019
GitLab Geo review-February 6, 2019
GitLab Manage review - January 9, 2019
###2018 Meetings
GitLab Release review-December 5, 2018
GitLab Create review-November 7, 2018
GitLab Plan review-October 17, 2018
Kickoff Meeting-September 5, 2018
Purpose: We are forming Special Interest Groups to foster specific and focused discussions about how to apply DevOps practices and GitLab capabilities in specific domains such as planning, development, CI/CD, security, etc. These Special Interest Groups will encourage sharing and collaboration of DevOps best practices and lessons learned between users and GitLab.
We believe that transparency and sharing is a key way to help us all learn and improve how we deliver for our customers. GitLab special interest groups are intended to be home to learning and collaboration.
Members Technical utilizers and advocates of GitLab
Frequency: We will try to meet virtually every 6 to 8 weeks
Membership: Approximately 8-15 users, GitLab Product Manager
The CRM team will track the customers who are part of SIG's in this tracking sheet and update ReferenceEdge with their details. The management and delivery of the SIG program is driven by the relevant product area.
