We did a training on these subjects which you can find here:
What is collaboration?
Collaborate, according the Merriam-Webster Dictionary, means “to work jointly with others or together especially in an intellectual endeavor.”
A workforce, also according to the Merriam-Webster Dictionary, is comprised of “the people engaged in a specific activity or enterprise.”
Put it together and a collaborative workforce is a group of people working together toward a specific goal.
Think about a time that you tried to share information on how to complete a task with someone and although the task was completed, it was not completed to your satisfaction, what happened and what could you have done?
What is communication?
What is effective communication?
It is estimated that people (listener) will filter out or change the intended meaning of what is heard in 70% of all communications. Source.
Myths about Listening
Tips for Effective Listening
There is a delicate balance between being confident enough to be assertive of personal rights and boundaries while respectful of others.
“A” Assure a fair process “D” Don’t react “D” Deal with emotions “A” Attack the problem and not the person “P” Practice direct communication “A” Ask about interests “L” Look to the future
“L” Look at the person speaking to you “A” Ask questions “D” Don’t Interrupt “D” Don’t change the subject “E” Empathize “R” Respond verbally & non-verbally