The Recruiting Operations and Insights team tracks Glassdoor reviews on a regular basis. We share this info regularly through:
We respond to ~50% of positive "company" reviews, and we respond to most negative "company" reviews (see "when we do not respond" list). The reason we don't respond to every review is because this becomes very redundant, can appear inauthentic, and does not align with our efficiency value. We also do not respond to "interview" reviews.
The Talent Brand Manager monitors reviews on a weekly basis, and responds directly to ~50% of positive reviews on a bi-weekly basis. When the Talent Brand Manager sees a negative review posted, here is the process to ensure the review is escalated and responded to as soon as possible:
After we've determined who will respond to the review and the response draft has been approved:
For more details about how we manage our Glassdoor presence, return to the main Talent Brand page.