People Ops Engineering

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3. People Ops Engineering

On this page

• On this page
• Overview
  • Working with us
  • Report bugs
  • Our workflow
• Current projects
• Data
  • Single Source of truth
  • Confidentiality
• Access to ChatOps for PeopleOps Team

Overview

As GitLab continues to scale, our need for tools and automation to manage our growth expands along with it. To help the People Group, we have a dedicated People Operations Fullstack Engineer to make our team more efficient and improve the effectiveness of our core People Group.

Responsibilities include (but are not limited to):

• Automation and API integrations in recruiting
• Employment issues automation
• Integrations to assure SSoT

Working with us

If you'd like to request engineering assistance with an issue related to People Ops processes or tools (like BambooHR), please start by creating an issue in the People Ops Engineering project.

Report bugs

If you want to report bugs about existing integrations, you can use any of the following templates:

• Bug with a /pops command
• Bug with the Greenhouse <> BambooHR sync

Our workflow

The People Ops Engineering board serves as the single source of truth on the engineering team's priorities. Issues follow a linear sequence, with a Workflow:: label indicating an issue's current status:

1. Workflow::Triage: Issues start here. Issues in triage must be further defined before they're able to be made ready for development. Once the problem and a proposal for solving it is defined to the point where an engineer can begin work, it can be moved to Workflow::Ready for Development.
2. Workflow::Ready for Development: Issues that are groomed and are ready for an engineer to begin work. They're well defined in terms of the problem, and have a proposal that's defined enough for us to begin work; not every detail needs to have been defined, but an engineer should be able to start work on this issue by reading the issue description alone.
   • Engineers beginning work on a ready for development issue should assign the issue to themselves and move it to Workflow::In Progress.
3. Workflow::In Progress: Issues that are actively being worked on by a developer.
4. Workflow::Verification: Issues that have engineering work complete and ready for evaluation. At this point, the developed solution should be evaluated (by the issue reporter or another stakeholder) to verify that it solves the original problem.
   • Once signed off, the issue can be closed.

There are two more states an issue can be placed in:

• Workflow::Waiting: Issues that are waiting from input from someone or are waiting on a dependency. These are issues that need input or progress from others before they can progress.
• Workflow::Blocked: These issues are either blocked by another issue or by missing API endpoints. The People Ops Engineer always adds the reason why an issue is moved to blocked.

Current projects

All projects are public in this group.

You can find more information on the following pages:

• Employment Issues
• Greenhouse <> BambooHR Sync
• Access Request Issues
• Slack Integrations
• Miscellaneous

Data

Single Source of truth

For all automations we use 2 main sources:

• BambooHR: their database acts as the single source of truth for everything related to the team member. We make use of a fork from the Bamboozled Ruby gem, and interact with BambooHR using a bot user with limited access to employee details.
• Greenhouse: this is our single source of truth for everything related to candidates (so before they are hired). We make use of a fork from the Greenhouse Ruby gem, and interact with Greenhouse using a user with access to candidates details.

If any other sources are used for a specific integration or automation, it is mentioned on the section.

Confidentiality

When a project uses API tokens with a certain level of access, we mirror the public project to a private project on ops.gitlab.net. These projects are only used to execute the scheduled jobs. For all planning, coding and collaboration we use the public projects.

Access to ChatOps for PeopleOps Team

Before the PeopleOps team member can excute the chat commands mentioned on this page, they need to be invited to the employment-automation project. This can be done by the owners of the project.

Once you are a member of the project, you can run any /pops command. The PeopleOps bot will respond that you first have to connect your GitLab account. You can click the provided URL and authorize. Now you are able to run the /pops commands.