Introduction Engagement Check-Ins (also known as (Stay Interviews)[https://www.forbes.com/sites/billconerly/2018/07/21/retain-more-employees-with-stay-interviews/#659422a2f18c] ) are conducted to help leadership improve retention in their teams. It helps them understand why team members stay and what might cause them to leave. In an effective Engagement Check-In, people managers ask standard, structured questions in a casual and conversational manner.
Process *Cadence: Schedule your Engagement Check-In at least every 6 months; *Form: Use sync communication via Zoom; *Preparation: Preparation should be done on both the manager and the team member’s part before the meeting. The manager should set expectations with their team members prior to the meeting to ensure that the team member feels as comfortable as possible heading into the conversation. Managers can include a copy of this Handbook page so their team member is fully aware of the specific questions that will be asked during the call. Ask them to review the questions and think about them prior to the call. If they want to type up a response, that is ok as well and create a starting place for the conversation. *Questions: Have a look at the below questions and take notes during the meeting. *Follow up: At the end of the conversation summarize and follow up on any actions.
Start the conversation by explaining the purpose of the meeting and why it’s important to you as a manager.
“Thanks for taking the time to have this check-in conversation. Team member engagement is very important to me, and this talk is a way to better understand how things are going for you and how I can help to improve your experience at GitLab. I would like to talk with you about the reasons you stay with GitLab so I understand what I can do to make this a great place to work for you.”
It’s important to listen and gather feedback from the team member about how you and GitLab can retain them. *What do you like most about your job? *What do you like least about your job? *What makes for a great day at work for you? *What keeps you here at GitLab? *What would make you consider leaving GitLab? *If you could change one thing about your job, team or company, what would it be? *What can I do to support you?
*Team member has expressed the desire to stay at GitLab and for +90% is engaged
To close the Engagement Check-In, summarize the key points discussed, and work with the team member to develop an engagement plan (if applicable). Be sure to end on a positive note.
“Let me summarize what I heard you say about the reasons you stay at GitLab, as well as reasons you might leave. Then, let’s develop a plan to make this a great place for you to work. I appreciate you sharing your thoughts with me today. I am committed to doing what I can to make this a great place for you to work.”
If during the Engagement Check-In issues arise around health, performance, compensation etc. and you need assistance, please work directly with your manager or your People Business Partner.