Engagement Check-Ins (also known as Stay Interviews) are conducted to help leadership improve retention in their teams. It helps them understand why team members stay and what might cause them to leave. In an effective Engagement Check-In, people managers ask standard, structured questions in a casual and conversational manner.
Start the conversation by explaining the purpose of the meeting and why it’s important to you as a manager. An example is below.
"Thanks for taking the time to have this check-in conversation. Team member engagement is very important to me, and this talk is a way to better understand how things are going for you and how I can help to improve your experience at GitLab. I would like to talk with you about the reasons you stay with GitLab so I understand what I can do to make this a great place to work for you."
To close the Engagement Check-In, summarize the key points discussed, and work with the team member to develop an engagement plan (if applicable). Be sure to end on a positive note. An example is below.
"Let me summarize what I heard you say about the reasons you stay at GitLab, as well as reasons you might leave. Then, let’s develop a plan to make this a great place for you to work. I appreciate you sharing your thoughts with me today. I am committed to doing what I can to make this a great place for you to work."
If, during the Engagement Check-In, issues arise around health, performance, compensation, etc. and you need assistance, please work directly with your manager or your People Business Partner.
After the call has closed, capture some notes about what was discussed and share with the team member to ensure you heard their feedback correctly. It is important to do this for all team members - even if they had positive feedback about their engagement level.
For team members who had positive feedback, you will want to continue to find opportunities that align to things that make for a positive experience for them. For team members that had constructive feedback, you will want to use your notes as a start of an engagement plan.
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