Work with the Learning and Development Team

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5. Work with the Learning and Development Team

On this page

• Available Learning and Development Support
  • Host a Live Learning event
  • Creating a Learning Hub for your team
  • Create a new learning pathway
  • Integrate external content to GitLab Learn

Available Learning and Development Support

The Learning and Development team is available to support GitLab teams in the following capacities. Requests will be evaluated as they come in based on team's capacity for support, business impact, correlation to company OKRs, and number of impacted users.

Support Model	When to use this process
Hosting a Live Learning event	You'd like to host an internal Live Learning session
Creating a Learning Hub for your team	You'd like to build a new Channel in GitLab Learn to curate professional development content for your team
Creating a new learning pathway	Create a new learning pathway or course for any audience
Uploading to GitLab Learn	Add new or existing learning content to the GitLab Learn LXP
Integrating external content to GitLab Learn	Add off-the-shelf learning from another provider to GitLab Learn
Requesting content review	L&D review of your learning content for handbook first, adult learning theory, and bias for async alignment
Requesting new content creation	You'd like the L&D team to create or host learning content for your team

Host a Live Learning event

Anyone at GitLab should feel empowered to host a learning session. Why would you want to host a live learning event? Maybe you are the expert on something. Or maybe you just want to learn more about a specific topic and share those learnings with more people.

To host a live learning event, start by opening an issue in the Learning and Development general project using the live_learning template. All steps should be outlined on this template.

Examples of past Live Learning events:

• Introduction to Coaching
• Being an Ally

Creating a Learning Hub for your team

Check out this discussion between Product and L&D understand how your team can use GitLab Learn to create a Learning Hub for your team:

We work closely with leaders across GitLab to develop landing pages for learning material that is tailored to specific departments and teams. By creating Channels in GitLab Learn, teams can contribute, curate, organize, and suggest professional development opportunities for their team members. Some scenarios where you might want to build a Channel include:

1. You have multiple LinkedIn Learning courses you'd like to showcase
2. You'd like to track what courses your team is completing
3. You'd like a single spot to send team members who are looking for professional development courses

Here are some examples of Channels that teams have created in GitLab Learn to serve as a Learning Hub for their department or team:

1. Product Manager Learning Hub
2. Support Team Learning Hub
3. Marketing Team Learning Hub
4. Finance Team Learning Hub
5. Solution Architect Learning Hub

To create a Learning Hub for your team using a Channel in GitLab Learn, complete these two steps:

1. Open an issue in the Learning and Development general project using the new_channel template. All steps should be outlined on this template.
2. Take the Learning Curator training in GitLab Learn

In future iterations, the L&D team will enable team members and managers to curate and promote content on these channels without needing to involve the L&D team.

Create a new learning pathway

Anyone team at GitLab is encoruaged to build new learning pathways. Some scenarios where you might want to build a pathway include:

1. Create career development path for your team. Example: Marketing team GitLab badges
2. Build a training for internal and/or external audiences on your role. Example: GitLab Technical Writing Fundamentals
3. Develop a course that educates on remote work best practices. Example: Bias towards Async Communication
4. Organize content you've found externally, like articles, videos, or podcasts. Example: Product Managers Learning Topics

Before you start the process to build content for a learning pathway, it's important that you ensure an existing pathway with the same content or style does not exist. Below are some strategies you can use to search existing content and check for duplication before you start building content.

1. Use the search feature on GitLab Learn to search for keywords related to your topic. Use the Content Source filter to show only User Generated Content. This will display any content related to that keyword that GitLab team members have already contributed to the platform. Consider reusing existing material in the platform if it's relevant to your learning goals
2. Using the same search feature, apply Content Source filter to show only LinkedIn Learning. If you're creating a training with a focus on team member development, consider using or including an existing LinkedIn Learning course on the topic
3. Using the same search feature, apply Content Source filter to show only GitLab Unfiltered. This will display any Unfiltered content that related to the keyword and can be included in your pathway.
4. All learning in GitLab Learn is handbook first. Search the handbook for existing content pages and material. The leadership handbook pages and all-remote guide are often a great place to start, especially when creating material for team members. Add relevant content to these handbook pages before creating a brand new page, and use the handbook as a SSoT for your pathway.

After you've done a complete search of existing material that you can integrate into your pathway creation, you should start building the remainder of the content your pathway needs.

To create a new learning pathway and to add that pathway to GitLab Learn, start by building the course content in the handbook. Once the content is ready, open an issue in the Learning and Development general project using the new_pathway template.

Timeline and expectations

Action	Timeline
Build course content in the handbook	this is up to your team, but please build the content before opening a new_pathway issue
Open a new_pathway issue	5 weeks prior to launch
Start collaboration on pathway needs with L&D team	4 week prior to launch
Implement changes on handbook based on L&D feedback	3 weeks prior to launch
Complete Learning Evangelist training in GitLab Learn	3 weeks prior to launch
First iteration of conent upload to GitLab Learn	2 weeks prior to launch
Peer review or L&D review of content in GitLab Learn	1 week prior to launch
Make final edits based on peer review	1 week prior to launch
Launch your course	approx. 5 weeks after opening the new_pathway issue with the L&D team

Integrate external content to GitLab Learn

Teams might be interested in integrating external training platforms and resources into GitLab Learn. Integrating these trainings into GitLab Learn can be a great way to keep learning resources for team members in one place and to track completions.

To start looking into the potential of integrating an external learning source into GitLab Learn, start by opening an issue in the Learning and Development general project using the external_learning_content template. All steps should be outlined on this template.