This page lists all the processes and agreements for the People Experience team.
If you need our attention, please feel free to ping us on issues using
Holidays with no availability for onboarding/offboarding/career mobility issues:
|2021-06-25||Family and Friends Day|
|2021-09-19 to 2021-09-24||Contribute|
All queries will be attempted to be resolved within the specific time zones and relevant SLA's. If unforeseen circumstances prevents the People Experience Associates from completing a specific/urgent task, a message will be posted in the
#pea-team Slack channel to handover any important tasks / messages to the next team member available.
On a bi-weekly occurence, the People Experience Team will open a PEA Rotation Issue. This rotation issue reflects what tasks the PEA's are accountable for and to be completed within the 2 weeks which lists how the tasks are shared amongst the team. The allocation tracker can be found in the [People Exp/Ops Tracker].
Certain tasks will be allocated based on a ongoing rotation between all People Experience Associates.
The following factors will also be taken into consideration:
The Rotation groups are listed as follows:
Probation Periods / Gift Requests / Anniversary Period / Triage People Ops Issues / Deleting LOE team member data / Printfection Report
BHR Onboarding Report / Moo Report / Allocations for Onboarding, Offboarding, Mobility / TaNEWki call scheduling / Pull Social Call Metrics
I-9 Administration / Pruning of Stale Records (TBD)
The following tasks will be completed by any available People Experience Associate within the designated SLA:
There are certain tasks that need to be completed by all the different departments and team members and we as the People Experience Team need to ensure to remain compliant in line with these tasks. Herewith a breakdown of the important compliance and team tasks:
Onboarding This will be the responsibility of the People Experience Associate that is assigned to the specific team members onboarding.
This will be the responsibility of the People Experience Associate that is assigned to the specific team members offboarding.
- Ensure that all the different departments complete their tasks within the 5 day due date. - Immediate action is required from the People Experience Team and the IT Ops Team once the issue has been created. - Ping the relevant team members to call for a task to be completed in the offboarding issue. - Confirm that a departure announcement has been made in #team-member-updates on Slack.
This will be the responsibility of the People Experience Associate that is assigned to the specific team members career mobility issue.
- Check to see whether the team member that has migrated needs any guidance. - Ensure that the previous manager and current manager completes their respective tasks. - The issue should be closed within 2 weeks of creation, ping the relevant team members to call for a task to be completed in the issue.
Over and above these audits, the Compliance Specialist will perform their own audits to ensure that certain tasks have been completed.
These are audits that the People Experience Team will complete on a quarterly basis. The Sr. People Experience Associate will open the issue each quarter for these audits.
The first quarter of the year (February 1 to April 30) PEA team will need to perfom an audit on the tasks in this issue.
- ensure compliance pieces are up-to-date - add any additional tasks based on OSAT feedback - remove any tasks that are unnecessary - go through open issues to close/reach out
The second quarter of the year (May 1- July 31) PEA team will need to perform an audit on the tasks in this issue.
go through open issues to close/reach out
The third quarter of the year (August 1- October 31) PEA team will need to perform an audit on the tasks in this issue
- ensure compliance pieces are up-to-date - review and if applicable, apply, feedback from the career mobility survey - remove any tasks that are unnecessary - go through open issue to close/reach out
The People Experience Team will complete a quarterly audit of which team members have not yet signed the Code of Conduct in BambooHR.
- A monthly report will be pulled from BambooHR for `Code of Ethics Acknowledgment 2020` by the Associate in the respective rotation to check that all pending team member signatures have been completed. - If it has not been signed by the team member, please select the option in BambooHR to send a reminder to the team member to sign. Please also follow up via Slack and ask the team member to sign accordingly. - If there are any issues, please escalate to the People Experience Team Lead for further guidance.
The People Experience Team will complete a quarterly stock audit of the anniversary gift items in Printfection. To check to see what the current stock levels are, follow this process:
If the stock is low/depleted, we will proceed with placing an order for new stock to the warehouse as follows:
Green Replenish Inventorybutton
Every Monday and Wednesday, the Associate in the rotation will pull the report that has been shared in BambooHR called
New Hires. The data for the next 2 weeks will be added to the spreadsheet to ensure sufficient time in completing the pre-onboarding tasks.
Every week on Tuesday, the People Experience Associate in the rotation will send the invites to the new team members starting that week.
This lists the steps for the People Experience team to follow when receiving requests:
Team Members are able to request a Letter of Employment using the documented form for this purpose. Once submitted they will receive an auto-populated document utilising the data housed in BambooHR i.e. compensation; length of tenure; nature of employment (full or part-time) etc. along with an indication that GitLab is an all remote company.
We may be contacted by different vendors who require a team members employment to be verified along with other personal information.
Most importantly, check to see whether authorisation has been received from the team member that we may provide the personal information. If no authorisation form is attached, make contact with the team member via email or Slack to get the required consent.
payroll-peopleopsSlack channel to request the information needed to complete the form.
In some instances, we may be contacted by certain Governmental institutions asking for clarity into termination / seperation reasons and agreements of a team member. Please forward these emails to the relevant People Business Partner that submitted the offboarding notification, as they will have full context into the reasons and agreements and will choose to respond if needed.
The People Experience Associate in the
Probation Period rotation, will complete the full process as per the steps listed in the Probation Period section of the hanbook. If the weekly rotation has come to an end and not all confirmations have been received, the Associate in the next weeks rotation will follow up with team members managers.
The People Experience Associate in the 'triage' rotation will pull up all issues opened in the
General project and tag / assign team members according to the request. It is important that once you have triaged the issue, to update the label from
workflow:todo / doing.
Once a week, the People Experience Associate in the
deleting team member data rotation will delete team members data submitted on the Letter of Employment response spreadsheet for the previous week.
Once a new team member has completed their onboarding, they are asked to complete the
Onboarding Survey to share their experience. Based on the scores received, the People Experience Associate assigned to the specific team members onboarding, will complete the following:
In the same survey, new team members are able to provide a score and feedback on their onboarding buddy. If the score and feedback received is constructive and valuable insights when the score is low, the People Experience Associate assigned to that specific team members onboarding, should reach out to the manager of the onboarding buddy and provide feedback in a polite and supportive way.
People Experience Team process:
Congrats on your (blank) anniversary. There are 3 options, 1st, 3rd, 5th.
Giveawaysand scroll to
Generate More Linksgreen button - Ensure you are in the correct Campaign - (1st, 3rd or 5th Year)
Download the CSV of the links generated
Anniversary Gifts 2020folder
Mail Merge with Gmailand use the visual editor option to see the current text
Ready to Merge> Send emails now > Save
Tip for Printfection Site: Star and bell the relevant campaigns applicable to our team for further ease to search for.
When a new team member starts, the New Hire Swag email is sent with a link to Printfection where new team members can order their swag. To keep track of the orders, the PEA will run a weekly report on Friday's. Please see the below steps on how to process the report:
Should the PEA find any abuse of the link, they will need to report to the Manager, People Operations as well as the Senior Manager of Brand Activation.
New team members based in the Netherlands will send an email to email@example.com with the Regeling Internet Thuis form. The People Experience team will then forward this form to the payroll provider in the Netherlands via email. The contact information can be found in the People Ops 1Password vault, under "Payroll Contacts".
The People Experience Associate will assigned to this task, will pull this report at the end of the month.
Social Calltab in the All-Time Data for Take a Break-Social Call Google Sheet. This is saved People Experience Google Shared Drive.
The People Experience team have admin access to Slack and can assist team members with any PTO queries as per the process listed on the PTO Handbook page.
The People Experience team will also receive notifications of any news items from Slack, as well as sync issues between BambooHR and PTO by Roots. When receiving the email about issues with the sync, the People Experience Associate will verify whether it is a specific issue or whether it is related to a recent offboarding of a team member or if it is related to team members starting that week. The sync takes about 24 hours when it will then update to remove/add the specific team members.
When a new tool is added to the Tech Stack, the People Experience team is automatically pinged in the Access Request to create the relevant MR adding the tool to the offboarding template.
Weekly on a Friday, the People Experience team will be pinged in the
#peopleops-alerts Slack channel to complete an audit of whether referral bonuses have been added to the referring team members profile in BambooHR (for referring new hires for the last 3 months). This is part of an existing automation.
The People Experience Associate will open the Greenhouse entry to confirm whether a referral was made for the new team member. If yes, proceed to the BambooHR profile of the referring team member and verify that a bonus has been added correctly as per the referral requirements.