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People Group

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Need Help?

Welcome to the People Group handbook! You should be able to find answers to most of your questions here. You can also check out pages related to People Group in the next section below. If you can't find what you're looking for please do the following:

How to reach the right member of People Operations

This table lists the aliases to use, when you are looking to reach a specific group in the People Group. It will also ensure you get the right attention, from the right team member, faster.

Subgroup GitLab handle Email
People Business Partners @gl-peoplepartners peoplepartners@domain
Compensation and benefits @gl-compensation compensation@domain
People Operations General @gl-peopleops peopleops@domain
Diversity and Inclusion No alias yet, @mention the Diversity and Inclusion Partner diversityinclusion@domain
Web Content/ Handbook No alias yet, @mention the Web Content Manager handbook@domain
Learning and Development No alias yet, @mention the Interim Learning and Development Partner learning@domain
Recruiting @gl-recruiting recruiting@domain
Candidate Experience Specialist @gl-ces ces@domain
Employer Branding No alias yet, @ mention the Employer Branding Lead employmentbranding@domain

Role of the People Group

In general, the People Group team and processes are here as a service to the rest of the team; helping make your life easier so that you can focus on your work and contributions to GitLab. On that note, please don't hesitate to reach out with questions! In the case of a conflict between the company and a team member, People Operations works "on behalf of" the company.

Team Directory

GitLab uses Slack profiles as an internal team directory, where team members can add their personal contact details, such as email, phone numbers, or addresses. This is your one-stop directory for phone numbers and addresses (in case you want to send your team mate an awesome card!). Feel free to add your information to your Slack profile (this is completely opt-in!) by clicking on "GitLab" at the top left corner of Slack, "Profile & Account", then "Add Profile" (for the first time making changes) or "Edit Profile" (if your account is already set up) to make any changes!

<!–## Anniversary Swag - Currently on hold as we work through the logistics of providing swag, July 2019

Once per week, GitLab team-members with a hire-date anniversary will get a post in the #celebrations channel on Slack so all team members can help them celebrate. Aniversary swag is currently under review in this issue.


The company encourages all GitLab team-members to take a day of vacation on their birthday by utilizing our paid time off policy.

Letter of Employment and Reference Request

If you need a letter from GitLab verifying your employment/contractor status, please send an email at peopleops@domain and cite what information is needed. We will provide the most recent title, dates of employment, and salary information. We will also verify (but not provide) National Identification Numbers. People Operations Specialists will send you the letter once it is completed. In addition, if the request comes from a third party, People Operations Specialists will always verify that the information is appropriate to share.

You do not need permission from GitLab to give a personal reference, but GitLab team members are not authorized to speak on behalf of the company to complete reference requests for GitLab team members no longer working for GitLab. If a team member would like to give a personal reference based on their experience with the former team member, it must be preceded by a statement that the reference is not speaking on behalf of the company. To reinforce this fact, personal references should never be on company letterhead, and telephone references should never be on company time. Remember to always be truthful in reference checks, and instead of giving a majority negative reference, refuse to provide one. Negative references can result in legal action in some jurisdictions.

If an ex team member acted in a malicious way against GitLab we'll do a company wide announcement on the company call not to provide a reference.

Boardroom addresses

Business Cards

Business cards can be ordered through Moo. Please let People Operations Specialists know if you have not received access to your account on Moo by the end of your first week with GitLab. Place the order using your own payment and add it to your expense report. If you need any assistance, let a People Operations Specialist know.

Once you are logged in, follow these steps to create your cards:

  1. Select the "+" sign in the upper right corner of your screen.
  2. Select your currency in the upper right corner to ensure that your shipment is sent from the correct location.
  3. Select "Business Cards".
  4. Select your template (one has the Twitter & Tanuki symbol and cannot be removed, and one is free of those symbols).
  5. Enter your information into the card.
  6. Please remember to choose rounded corners.
  7. Add the card to your cart and order! We ask for a default of 50 cards unless you are meeting with customers regularly.
  8. Add the cards to your expense report under 'office supplies'.

Business Cards - India

Since MOO ships business cards from outside India via DHL, DHL is mandatorily required to perform "Know Your Customer" (KYC) checks before delivery. If you are a team member residing in India, please consider using the following tips while ordering business cards from MOO.

NPS Surveys

NPS stands for "Net Promoter Score". GitLab has two forms of NPS surveys: eNPS for all employees (where "e" stands for "Employee"), and an onboarding NPS. These surveys gauge employee satisfaction and how likely employees are to recommend GitLab to others as a place to work.

People Ops will send out an eNPS survey twice yearly to all employees.

The onboarding NPS survey is a 60-day survey for new hires. To help People Ops understand your experience and improve the onboarding process, please complete the onboarding survey after you have been working for GitLab for at least 2 months. People Ops will send reminders to team members to complete the survey.


People Operations will send flowers for a birth, death, or other significant event for a team member. This policy applies to an immediate relationship to the GitLab team-member. Managers can send a request to People Operations in order to ensure that a gift is sent in the amount of 75-125 USD.

Using BambooHR

We use BambooHR to keep all team member information in one place. All team members (all contract types) are in BambooHR. We don't have one contact person but can email BambooHR if we want any changes made in the platform. The contact info lives in the Secretarial Vault in 1Password.

Some changes or additions we make to BambooHR require action from our team members. Before calling the whole team to action, prepare a communication to the team that is approved by the Chief People Officer.

Team Members have employee access to their profile in BambooHR and should update any data that is outdated or incorrect. If there is a field that cannot be updated, please reach out to the People Ops Analyst with the change.

The mobile app has less functionality than the full website in regards to approvals. Only time off requests can be approved through the mobile app. If other types of requests need to be approved, those would have to be done through the desktop version of the website.

Using RingCentral

Our company and office phone lines are handled via RingCentral. The login credentials are in the Secretarial vault on 1Password. To add a number to the call handling & forwarding rules:

WBSO (R&D tax credit) in the Netherlands

For roles directly relating to Research and Development in the Netherlands, GitLab may be eligible for the WBSO (R&D Tax Credit).

Organizing WBSO


As of 2019 GitLab must submit three applications each year and the deadlines for those are as follows:

  1. 31 March 2019, for the May - August 2019 period (Product Manager for Create Features)
  2. 31 August 2019, for the September - December 2019 period (Product Manager for Gitaly)
  3. 30 November 2019, for the January - April 2020 period (Product Manager for Geo Features)

There is a translated English version of the application template located in the WBSO folder on the Google Drive. The applications should be completed by a Product Manager, responsible for features or a service within GitLab, who can detail the technical issues that a particular feature will solve. Assistance on completing the application can also be sought from the WBSO consultant (based in the Netherlands). The contact details for the consultant can be found in a secure note in the People Ops 1Password vault called WBSO Consultant. People Operations will assist with co-ordinating this process. It is currently owned by Finance.

Hour Tracker

Each year a spreadsheet with the project details and hours logged against the work done on the project(s) will need to be created. This is for the entire year. The current hour tracker is located in the WBSO folder on the Google Drive, and shared only with the developers that need to log their hours (located in the Netherlands), People Operations Analysts, Finance and the WBSO consultant. Once the projects have been completed for the year, the WBSO consultant will submit the hours and project details to claim the R&D grant from the RVO. The WBSO consultant will contact People Operations Analysts should they have any queries.

Paperwork people may need to obtain a mortgage in the Netherlands

When your employment contract is for a fixed period of time (e.g. 12 months) you'll need a "werkgeversverklaring". This document describes your salary and states that your employer expects to continue to employ you after the contract expires (assuming the performance of the employee doesn't degrade). This document has to be filled in by hand, preferably using blue ink, and must be signed and stamped. If there is no stamp (as is the case for GitLab) an extra letter (also signed) must be supplied that states the employer has no stamp. While the language of these documents doesn't matter, the use of Dutch is preferred.

Employees also have to provide a copy of a payslip that clearly states their monthly salary and also their annual salary. These numbers must match the numbers on the "werkgeversverklaring" down to the decimals. Mortgage providers may also require you to provide information about your financial status, usually in the form of a report/screenshot of your total financial status (including any savings you have). The requirements for this seem to vary a bit between mortgage providers.