We did a training on these subjects which you can find here:
Collaboration
What is collaboration?
Collaborate, according the Merriam-Webster Dictionary, means “to work jointly with others or together especially in an intellectual endeavor.”
A workforce, also according to the Merriam-Webster Dictionary, is comprised of “the people engaged in a specific activity or enterprise.”
Put it together and a collaborative workforce is a group of people working together toward a specific goal.
Teamwork Video
Communication: Speak Clearly & Listen Openly
Think about a time that you tried to share information on how to complete a task with someone and although the task was completed, it was not completed to your satisfaction, what happened and what could you have done?
What is communication?
Communication is the exchange of ideas from one to another.
What is effective communication?
Effective communication depends on clarity, speech patterns, and the intonation conveyed by the sender of the message. Effective communication is also the ability of the listener to attend to the message.
Effective Listening
It is estimated that people (listener) will filter out or change the intended meaning of what is heard in 70% of all communications. Source.
Effective Listening and Communication (what not to do!)
Myths about Listening
Everybody knows how to listen
Sending messages is more important than receiving them
Listening is easy and passive
Hearing and listening are the same thing
An effective speaker commands audience attention
Communication is the sender’s responsibility
Listening is done with our ears
Listening skills are practiced not learned
Listening ability comes from maturity
Tips for Effective Listening
Concentrate
Give unequivocal attention to the speaker
Don’t anticipate what the speaker means
Test the message not the messenger
Respect cultural difference and boundaries
Develop the fine art of empathy
Try not to interrupt
Focus on feelings and not grammar or vocabulary
Silence is the golden rule
Being Assertive
There is a delicate balance between being confident enough to be assertive of personal rights and boundaries while respectful of others.
Know the distinction between being assertive and being aggressive or arrogant
Establish clear boundaries when dealing with others
Politely but directly let people know your position
Know what you want
Avoid being timid
Be willing to clearly say either yes or no and stand by your answer
Avoid arrogance
When opinions are in question give yourself permission to disclose yours
THINK Before You Speak
Add-A Pal
“A” Assure a fair process “D” Don’t react “D” Deal with emotions “A” Attack the problem and not the person “P” Practice direct communication “A” Ask about interests “L” Look to the future
Ladder
“L” Look at the person speaking to you “A” Ask questions “D” Don’t Interrupt “D” Don’t change the subject “E” Empathize “R” Respond verbally & non-verbally
Summary
Think before you speak
Expand your vocabulary
Give attention to nuance
Know your audience
Be yourself
Lighten up
Show your enthusiasm
Be a good listener
Listen to yourself
Improving Relationships: Why Collaboration and Communication is important
Develop a Positive Attitude
Avoid negative thought and criticisms
Be less judgemental and more accepting of others
Do Not Jump to Conclusions
Gather as much information as possible
Reacting defensively to situations
Improve Your Communication Skills
Listen carefully and focus on the speaker's’ message, this will allow you to respond appropriately and avoid misunderstandings
When the speaker is finished, state your understanding to ensure there is no misinterpretation
Resolve Conflicts Early
When a negative situation does arise, do not let it fester, be direct, but courteous
Develop a plan of action to address the problem with your colleague, then work together toward resolving it before bringing it to the attention of others
Set Boundaries
Developing friendships with colleagues
Treat Others with Respect
Be respectful by paying attention, listening carefully, and responding appropriately
Always be courteous and professional
Regardless of the situation, try not to lash out or be rude
Be open and honest about your feelings and allow others to do the same
Understand and Accept Personal or Cultural Differences
