All of the policies listed below are important for GitLab team members to read and understand as they deal with people benefits, procedures, and requirements of the company. If you have any questions around the internal policies, please reach out to People Operations at peopleops@gitlab.com.
Please refer to the Discrimination section on the GitLab Anti-Harassment Policy page for more information.
Please refer to the GitLab Anti-Harassment Policy for more information.
We encourage maximum communication between team members at all levels of the organization. This is an important part of our culture. Whenever problems or concerns arise, it is expected that they will be addressed as quickly as possible. Your immediate manager is the person on the management team who is closest to you and your work. When you need help or have questions, complaints, problems or suggestions, please contact your manager first. It is your manager's responsibility to assist you - so please ask, and be willing to work the issue out with your manager. They are interested in your success, the success of every team member in their department, and the overall success of GitLab.
If your manager cannot help you or answer your questions, your questions will be referred to someone who can. If you feel your particular question, concern or suggestion cannot be discussed with your manager, you are encouraged to contact your manager's manager, your assigned People Business Partner, the Chief People Officer or the CEO. It is important to remember that a team member who takes these steps will not be reproached. You can expect to be treated fairly and with respect.
When attending Contribute or any conference, public meeting, customer meeting or meet-up, kindly keep in mind you are representing GitLab. Personal hygiene and hygiene in general helps to maintain health and prevent the spread of diseases and various other illnesses. We motivate everyone to maintain cleanliness. For more information about our GitLab Events Code of Conduct, read more here.
We pride ourselves on being a company that operates with integrity, makes good choices, and does the right thing in every aspect of our business. We will continually challenge ourselves to define what being a responsible company means to us, and work to translate our definition into behavior and improvements at GitLab. We seek to align our social and environmental efforts with our business goals and continue to develop both qualitative and quantitative metrics to assess our progress.
GitLab strives to maintain a workplace that is free from illegal use, possession, sale, or distribution of alcohol or controlled substances. Legal or illegal substances shall not be used in a manner that impairs a person’s performance of assigned tasks. This will help to maintain the efficient and effective operation of the business, and to ensure customers receive the proper service. GitLab team members must also adhere to the local laws of where they reside and where they travel to, including the GitLab Contribute.
The World Health Organization (WHO) defines health as:
The WHO defines mental health as:
Defining the terms from the sentence above:
Why is awareness of Mental Health important at GitLab?
At GitLab we strive to create a stigma-free workplace. In accordance with the National Mental Health Association and the National Council for Behavioral Health we would like to:
What are we doing to get there?
Any questions or concerns? Please feel free to speak with anyone in People Ops.
GitLab respects the confidentiality of the personal information of employees and contractors. This includes employee and contractor medical and personnel records. All team member records are kept in BambooHR. Team members have self service access to their profile. Where available, documents and information are shared with the team member within the platform. Access to personal information is only authorized when there is a legitimate and lawful reason, and access is only granted to appropriate personnel. Requests for confidential employee or contractor information from anyone outside our company under any circumstances must be approved in accordance with applicable laws. It is important to remember, however, that employees and contractors should have no expectation of privacy with regard to normal workplace communication on any personal property used for GitLab business.
If a GitLab Inc or GitLab Federal LLC team member would like to view their personnel records, please review the US Access to Personnel Records section.
If there is no requirement within someone's job description to be public-facing, then team members can opt-out of any public exposure. Team members can opt-out of being added to the team page or what content about them is shown on the team page and can use either only their initials or an alias if desired. Since GitLab publishes much of our content, including video calls and meetings, the only way to ensure no unwanted exposure from these videos is to have video turned off and initials or an alias added to the Zoom profile name whenever a call is being recorded. Zoom shows whether a call is being recorded at the top right of the video screen, and team members are always encouraged to ask if a video will be shared or not. For any GitLab livestreams through YouTube, a team member can watch and comment through YouTube instead of through the internal video call. Any questions can be sent directly to our People Business Partners or CPO.
In carrying out GitLab’s business, team members often learn confidential or proprietary information about our company, its customers, prospective customers, or other third parties. Team members must maintain the confidentiality of all information entrusted to them, except when disclosure is authorized or legally mandated.
Confidential or proprietary information includes:
GitLab’s confidentiality provisions can be found in the employee and contractor templates, but these may vary from what you agreed to at the time of your contract. For specific information about your obligations regarding confidentiality, please reference your contract.
In addition to confidentiality obligations owed to third parties, we also have obligations to protect the personal and sensitive information of our fellow team members. Therefore, you may not access and/or disseminate any team member's personal information (i.e. address, personal phone number, salary, etc.) that the team member has not made publicly available, unless the team member has provided written permission to share the information. An exception to this restriction would be when access is a necessary function of your job duties. A violation of this obligation is considered severe and could result in disciplinary action, up to and including termination.
If you have been injured at work, please contact Total Rewards Analysts to determine what your benefits are.
GitLab is committed to protecting the rights of team members absent on military leave. No team member or prospective team member will be subjected to any form of discrimination on the basis of membership in or obligation to perform service for any of the uniformed services of their country of residency. If any team member believes that he or she has been subjected to discrimination in violation of this policy, immediately contact People Business Partners for assistance. For any questions about how to initiate a military leave, please contact People Operations. For GitLab Inc or GitLab Federal team members, please additionally review the Military Leave policy.
GitLab is committed to a policy of employment and advancement based on qualifications and merit and does not discriminate in favor of or in opposition to the employment of significant others or family members. Due to the potential for perceived or actual conflicts, such as favoritism or personal conflicts from outside the work environment, which can be carried into the daily working relationship, GitLab will hire or consider other employment actions concerning significant others and/or family members of persons currently employed or contracted only if all points below are true:
This policy applies to all current employees and candidates for employment. In the spirit of our Transparency value, we ask the team member and the candidate to disclose the family relationship to the recruiter at the beginning of the hiring process. For purposes of this policy, a significant other or family member is any person who has a relation by blood, marriage, adoption, or domestic partnership within the third degree of our team member. If the candidate progresses through the process as a final candidate, and prior to any offer, the recruiter should notify the hiring manager and the People Business Partner of the family relationship to ensure there is not a conflict of interest. In addition, the GitLab team member should not be part of their family member's interview process. If there is a concern that either the team member or the candidate may progress to a position that would trigger one of the conditions above a waiver will be signed by both parties acknowledging that future work assignments, promotions, etc may be impacted by enforcement of this policy.
Please report any relationship with a significant other or family member to your People Business Partner, if you find yourself in a reporting relationship with the significant other or family member. Furthermore, if two team members who are in a reporting relationship become significant others or family members in the course of their employment, they should also report the relationship to the People Business Partner. Transfers, promotions, and future work assignments will be made in accordance with all applicable anti-discrimination laws and policies.
Preventing Unsafe Situations
While GitLab is 100% remote, there may be times when employees travel for work related functions or co-working events. GitLab is committed to the value of a safe, violence-free work environment and ensuring and exhibiting equal commitment to the safety and health of employees.
In general, please consider the following recommendations to ensure safety when traveling or coworking:
Measures GitLab Takes to Aid Employee Health and Safety
Responding to Unsafe Situations:
The following are GitLab’s procedures in the event an employee feels threatened or unsafe:
GitLab uses appropriate controls to ensure that assets of GitLab and its customer relationships and information are protected. To reduce these risks, GitLab will obtain and review background information of covered prospective, and, as applicable, current team members, as allowed by local law.
GitLab currently contracts with Sterling Talent Solutions to perform these background checks. These checks will cover criminal records as well as a search of the U.S. Department of Health and Human Services Office of Inspector General's List of Excluded Individuals/Entities in those jurisdictions where GitLab can request this information. For all candidates being considered for a position at GitLab, an employment history for the last 5 years and/or the three most recent employers will be conducted. GitLab may use the returned background check information to make decisions regarding employment. For certain positions where the candidate's financial history is relevant to the position, we may also run a check for any financial related offenses.
All candidates who make it to the reference stage with GitLab will undergo a background screening according to this policy and in compliance with applicable local law. Contracts will state that employment is subject to obtaining results from an approved background screening that are satisfactory to GitLab. If a candidate is unwilling to follow this process we are unable to proceed with their candidacy for any position at GitLab. In the event the background check is not available on the scheduled hire date due to delays in processing, GitLab will run the background check as soon as possible. The same adjudication guidelines will apply to current employees as they do with prospective employees.
The Candidate Experience Specialists will initiate all background screenings and employment verifications for candidates. The People Compliance Specialist will initiate any applicable retroactive background checks or requested enhanced background checks for current team members.
Candidates (and, as applicable, employees) will receive an email to fill out the background check application. The application will ask for personal and professional information. The application process includes signing a disclosure and a consent form which explains the rights of an individual undergoing a background examination. The application process is designed to take less than fifteen minutes to complete.
To prepare for the employment verification for those candidates being considered for Director level positions or higher, candidates should gather each previous employer's name and address, position title held, employment start and end dates, manager’s name and title, their phone number, and email address. Details for a Human Resources contact can be entered instead of a manager's contact details. Occasionally, and where permitted by law, Sterling will reach out to the candidate to retrieve additional information, such as backup documentation to act as proof of previous employment or picture IDs. Proof of employment can typically be provided in various ways, such as tax returns (e.g. W2s), pay stubs, LLC documentation, official company registrations, etc.
Background checks will act as an additional mechanism of transparency and will help to build trust with our clients.
Once the background check is completed, Candidate Experience Specialists will review the report and determine if any criminal convictions have a direct connection with an applicant’s ability to fulfill the job duties with competence and integrity. Criminal convictions that would raise a concern are job-related offenses, including but not limited to: embezzlement, extortion, computer/internet crime, fraud, tax evasion, and violent crimes. In addition, the report should be reviewed for omissions or inaccuracies contained in the employment application or made during the interview process. If the report shows any omissions, inaccuracies, or discrepencies with employment, or includes in it any criminal convictions, the Candidate Experience Specialist will reach out to the aligned People Business Partner and share the report. The PBP will review the report and initiate a background check adjudication process in consultation with Legal - Employment, and, only to the extent necessary to ensure the requisite requirements of the job, the hiring manager, VP of department and VP of talent acquisition:
Once the background check is completed, the People Compliance Specialist will review the report and determine if any criminal convictions have a direct connection with an applicant’s ability to fulfill their job duties with competence and integrity. Criminal convictions that would raise a concern are job-related offenses, including but not limited to: embezzlement, extortion, computer/internet crime, fraud, tax evasion, and violent crimes. In addition, the report should be reviewed for serious omissions or inaccuracies contained in the employment application or made during the interview process. If the report is clear, then no action is taken. If the report shows any serious omissions, inaccuracies, or discrepencies with employment, or includes in it any criminal convictions, the People Compliance Specialist will reach out to the aligned People Business Partner and share the report.
When a team member is absent from work for three consecutive workdays, there is no entry on the availability calendar for time off, and fails to contact his or her supervisor, they can be terminated for job abandonment unless otherwise required by law.
If a manager is unable to reach a team member via email or slack within a 24 hour period they should contact their People Business Partner. The People Business partner will access the team member's information to obtain additional contact methods and numbers. The manager and People Business Partner will create an action plan to make all attempts to contact the team member.
GitLab understands there are extenuating circumstances that can occur. In the instance that a team member is absent from work for three consecutive workdays due to an emergency outside of the team members' control (I.E. internet outage in their country of residence), the recommendation is:
GitLab’s Anti-Bribery Policy prohibit giving illegal or improper payments to, or receiving such payments from, any person or organization, including government officials (U.S. and foreign) and persons in the private sector. Such payments also are prohibited by the U.S. Foreign Corrupt Practices Act ("FCPA") and anti-bribery laws and regulations in foreign jurisdictions, including but not limited to the U.K. Bribery Act 2010 and the European Commission on Anti-Corruption (collectively, “Anti-Bribery Laws”).
GitLab’s export policy requires that we ensure compliance with applicable export laws including the Export Administration Regulations (EAR), the International Traffic in Arms Regulations (ITAR) (if and to the extent they become applicable to GitLab’s products), general prohibitions and country control lists (collectively “Export Laws”).
It is an offense under Anti-Bribery Laws for a company to engage a third party who pays bribes in connection with the company’s business. Additionally, it is an offense under US Export Laws for a company to engage a third party who violates export laws. In short, GitLab can be held criminally and civilly liable for the bad acts of its partners.
Therefore, the Anti-Bribery, Anti-Corruption and Export Policy applies not only to GitLab’s employees, but also to all resellers, agents, consultants, joint venture partners or other representatives who provide services directly related to obtaining, retaining or facilitating businesses or business opportunities for GitLab (“Partners”).
In order to minimize the risk relating to Anti-Bribery Law and Export Law violations from such third parties, due diligence will be conducted on GitLab Partners. Due diligence is the process of taking reasonable steps to satisfy legal requirements and ensure that there are no red flags associated with the respective Partner ("Due Diligence"). The manager of the relationship is responsible for ensuring that the Due Diligence is conducted.
For GitLab, Due Diligence is verification that the proper contract terms are in play with the appropriate parties and verification that no Red Flags are present prior to moving forward in a relationship. If a red flag is present, the matter should be escalated to Legal. Legal will make a recommendation on whether or not to pursue the relationship based on the circumstances. Legal, at its sole discretion, will document justification for its final disposition.
Red Flags include: A poor credit check; Presence of media reports or rumours relating to illegal payments, bribes, export violations, corruption or other criminal activity; Requesting an unusually high commission if an agent or if a reseller is requesting to be paid money; Partner requesting a cash payment or payment to a secret account; Partner requesting third parties to be added to a contract; Partner refuses to disclose owners or principals for purposes of a credit check; Partner attempts to negotiate around (or refuses to agree to) terms around penalties around corruption or violation of law; and/or A negative hit on Denied Party Screen. (Denied Party Screens are conducted by Legal or Compliance.)
Please contact Legal or Compliance with questions or concerns about this section.
GitLab, Inc. and its respective affiliates, subsidiaries and divisions (“GitLab”) operate business in a responsible manner. At GitLab, the way we conduct business is as important as the relationships we have and the products and services we provide. Accordingly, GitLab will only do business with suppliers, contractors, resellers, agents and consultants (collectively herein referenced as “Partners”) that comply with applicable and controlling laws, rules, and regulations (collectively herein referenced as “applicable laws”) and at a minimum, with standards of business conduct consistent with those set forth in this Partner Code of Ethics (“Code”).
It is GitLab’s expectation that Partners, their employees, sub-suppliers and any other parties involved with the execution of GitLab work, similarly comply with the applicable laws and the standards set forth in this Code. GitLab expects the following, without limitation, including respecting the human rights of employees from all its Partners:
HUMAN RIGHTS AND LABOR STANDARDS
Forced Labor, Human Trafficking and Slavery Partner shall not use any form of forced labor including prison, indentured, bonded, military, slave or any other forms of forced labor. Partner shall not participate in the recruitment, transportation, transfer, harboring or receipt of any persons by means of threat, use of force, or any other forms of coercion, abduction, fraud, deception, abuse of power or position of vulnerability, or the giving or receiving of payments or benefits to achieve the consent of a person having control over another person for the purpose of exploitation. Partners shall not retain an employees’ government-issued identification, passports or work permits as a condition of employment and shall allow employees to resign from their positions at any time.
Child Labor Partner shall ensure that no underage labor has been used in the production or distribution of their goods or services. Employees must not be younger than the minimum employment age established by the respective country or local jurisdiction. In the event no minimum employment age is established, employees must not be younger than the age of compulsory education; or if no minimum age for compulsory education is established, employees should not be younger than age 14.
Working Hours Partner’s employee working hours must be in compliance with all applicable laws and regulations. Partners should encourage employees to receive at least one day off every seven days in compliance with all applicable laws.
Wages and Benefits Partners must have a system in place to verify and accurately record payroll, deductions and the hours worked by legally authorized employees. Partners must comply with all applicable wage and compensation requirements as defined under applicable labor laws for regular work, overtime, maximum hours, piece rates, and other elements of compensation and employee benefits.
Freedom of Association and Collective Bargaining Partner must adhere to applicable laws regarding the right to affiliate with lawful organizations without interference.
Nondiscrimination Employment by Partner shall be based solely on an individual’s ability and not personal characteristics. Partner shall maintain a workplace free of unlawful discrimination, which includes, but is not limited to, race, gender, sexual orientation, age, pregnancy, caste, disability, union membership, ethnicity, religious belief or any other factors protected by applicable law. Employees shall not be subject to verbal, physical, sexual or psychological abuse or any other form of mental or physical coercion and shall be treated with respect and dignity.
Conflict Minerals Partner shall abide by all regulations and laws relating to conflicts minerals and legal and sustainable sourcing.
HEALTH AND SAFETY
Partners shall provide safe and healthy working and housing environments (if Partner provides housing) to prevent accidents and injury to health. Partners shall minimize employee exposure to potential safety hazards by identifying, assessing and minimizing risks by developing and implementing plans and procedures.
ENVIRONMENT
Partners shall be sensitive to its impact on the environment (including but not limited to air emissions, water discharge, toxic substances and hazardous waste disposal) and local communities. Partner shall comply with the environmental laws and standards within its facilities. Partners must use care in handling hazardous materials or operating processes or equipment that use hazardous materials to prevent unplanned releases into the workplace or the environment.
ANTI-BRIBERY AND ANTI-CORRUPTION
Partners shall not engage in any form of corrupt practices including without limitation to, extortion, fraud, impersonation, false declarations, bribery, money laundering, supporting or involved with terrorist or organized crime organizations or activities. Partners shall not offer bribes, kickbacks, illegal political contributions or other improper payments to GitLab representative or agency, any customer, government official or third party, with the intention of obtaining or retaining a business or other improper advantage. Partners must have a written anti-corruption / anti-bribery policy that includes an annual review with its employees of such policy.
PRIVACY AND SECURITY
Partners shall ensure that there are appropriate administrative, technological, physical and technical controls in place to ensure the protection and security of any data subject subject to laws and regulations. Partners will execute any necessary agreement relating to the handling of data and will notify GitLab of any known or suspected vulnerabilities that may compromise individuals subject to the relationship with GitLab.
COMPLIANCE
If a Partner’s efforts to comply with this Code have been deficient and Partner fails to cooperate in developing and implementing reasonable remedial steps, GitLab reserves the right to take appropriate actions up to, and including, discontinuing the relationship with Partner. Nothing in this Code is intended to, in any way, grant any additional rights or expectations to a GitLab Partner or, in any way, modify or otherwise limit any of GitLab’s contractual or legal rights.
No matter where we operate around the world, we are steadfast in our dedication to service and integrity. Strong partnerships are a cornerstone of GitLab’s business and a vital link in setting and achieving expectations for ethical sourcing and corporate social responsibility. At GitLab, the way we conduct business is as important as the people with whom we conduct business.
