The System Usability Scale (SUS) is a standardized metric used to measure usability perception of computer interfaces. Gitlab uses SUS as one of the UX Department's Key Performance Indicators, and collects data every quarter through a survey.
Team members often need to look at past or present SUS scores or surface insights from the verbatims that users provide. In the past, this access to past SUS data was labor intensive. So, the UX Research Team collected and built a SUS Database in Sisense (internal access only), so that any team member can view all past SUS data points. Everyone at Gitlab is granted a View-only license to Sisense, but you can request access to an Editor role, if you believe that is necessary for your role.
Gitlab started collecting regular SUS surveys in Q1 FY20, and we continue to collect data quarterly.
The SUS Database contains information for every quarter of our SUS campaigns. A video walkthrough is available for gitlab team members (Video Link) (internal users only).
There are 2 main tables in our SUS Database:
There is no Personal Identifiable Information (PII) in any of our data. If you have any questions about what other data is present or what the columns mean in our tables, please message the #ux_research Slack channel.
A direct link to the SUS Database is here. If you are in Sisense, one easy way to navigate to the SUS database is to use Sisense's Topics feature. Click on the Topics icon in the left navigation bar. Then, search for
SUS and click on the
SUS Database result.
When viewing a dashboard, there are many different options available to customize or filter the data you see. This video walkthrough (internal users only) shows how to change the way you view the data to get valuable insights.
One of the most common things to do is filter the data on specific columns. As a part of our SUS database, we have created some global filters options for the most used columns: Quarter, Primary Stage, Secondary Stage, Theme, and Plan.
To use these filters, click on
FILTERS near the top of the page.
This will show drop downs for all of our premade filters. Check each box for the filter you want to enable, and either wait for the page to refresh or manually refresh using the button at the top right of the page. You can use multiple filters at the same time.
For example, if you want to filter the data for only Q3 FY22 data, check the box marked
FY22Q3 in the QTR filter drop down.
There are many ways you can explore the SUS data to find what you are looking for. The best method is to use one of the already existing charts that contains the data you are interested in. Click on the ☰ icon, and select
Edit Pivot. Using the Pivot Settings, you can drag and drop any column to one of the boxes.
For example, if you want to find the average SUS score for each Gitlab Plan type:
PLANto the box labeled
Rows. You will see a live view of your data in the background of the webpage.
SUS_SCOREto the box labeled
If you want to create a visualization with the data, the best method is to click the ✎ icon in the table that contains the data you are looking for. On the right-hand side, there is a section labeled
SERIES SETTINGS. The first dropdown contains options for multiple different types of visualizations.
Don't be afraid to change the settings to get the visualization you want. You will not break anything!
Lastly, if you are familiar with SQL, then you can click
NEW CHART and search for "sus" in the search box to find the tables you want. You can write whatever query you want, and click
RUN SQL to see the result.
If you need help with any of these steps, or trying to find useful information at all, please post a message in the #ux_research Slack channel!
When you find actionable insights in the SUS Databse, you may want to share the data with another team member. This video (internal users only) walks through the different ways to download and share the data in Sisense.
The best way to download data in Sisense to select the ☰ icon in the table you want to download, and then select
Download Data. If you want to download the entire dashboard, click the ☰ icon at the top-right of the page, and select
Download as PDF. This will download everything you see on the page, including the text boxes and charts.
Another approach is to click the ✎ icon in the table you want to download. This will open the Edit page. Look for the
RUN SQL button, click the dropdown icon, and then click
Download. This will download the csv file for the data that corresponds to the SQL code, but it will not follow the filters you have made on the dashboard.
While our SUS data does not contain SAFE material, always remember to follow the Gitlab SAFE Framework when sharing or using data.
There are two ways to share data in Sisense. First, click the ☰ icon. Then, you can either
Share a Link or
Post to Slack. If you select share a link, Sisense will redirect you to a new page, and you can copy the link from your browser. If you select
Post to Slack, then remember to set up the Sisense Slack app.