Tracking actionable insights

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6. Tracking actionable insights

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At GitLab, we track actionable insights derived from UX research studies. These can be in the form of Exploration needed or Product change.

Actionable insights that are tracked will have one of the following labels:

• Actionable insight::Exploration needed
• Actionable insight::Product change

The labels are used to generate this dashboard (internal only), which informs us of the following:

• The number of issues closed and the number of issues opened during this month (Velocity)
• The volume of newly created actionable insights, by quarter

Collectively, these data visualizations helps us understand more about incoming volume and lifespan of actionable insights.