This page includes information about UX Resources to help you do your job. It is not intended to be an all-inclusive list or to limit the methodologies or approaches you might take in your daily work. If you believe that something useful is missing, please submit an MR!
The following resources are intended primarily to help Product Designers.
The GitLab design project is primarily used by the Product Design team to document workflows and processes. For details, please visit the project README.
The GitLab Design System, Pajamas, was developed to increase iteration speed and bring consistency to the UI through reusable and robust components. This system helps keep the application DRY and allows designers to focus their efforts on solving user needs, rather than recreating elements and reinventing solutions. It also empowers Product, Engineering, and the Community to use these defined patterns when proposing solutions.
Our SVG repository manages all GitLab SVG assets by creating an SVG sprite out of icons and optimizing SVG-based illustrations.
We use the JTBD framework for viewing products and solutions in terms of the jobs customers are trying to achieve. It's about understanding the goals that people want to accomplish. JTBD is used throughout the design process to determine scope, validate direction, evaluate existing experiences with UX Scorecards, and assess our Category Maturity with Category Maturity Scorecards.
View how we collect synchronous and asyncrhonous design feedback.
Mural We use Mural for collecting design feedback, mapping workflows, brainstorming, affinity mapping, and anything else where we need a visual, whiteboard-like workspace.
Everyone in the UX department and all Product Managers can get a Mural account with the ability to create new Murals. If you want to share your Mural to get feedback from members of your team who do not have a Mural account, you can send an anonymous link via the Share dialog.
Figma We use Figma for designing and prototyping. Our Pajamas UI kit contains design assets, components, and styles for GitLab's design system, Pajamas. Additionally, there is a Figma plugin available that allows designers to upload design files directly into a GitLab issue. Every product designer should receive access to Figma during onboarding. If you don't have the access you need, reach out to your manager. If you are not a product designer but want View access (including the ability to leave comments), create a free Figma account and ask your stage group designer for a link to the relevant files.
Dovetail We use Dovetail to manage and analyze research findings. If you need access, please submit an Access Request.
The UX team is encouraged to make improvements directly in the product when they find something that is small and easy to change.
The following resources may be helpful to UX Researchers, Product Designers, and Product Managers, since all of these roles conduct user research. For more information, see the UX Research section of the handbook.
The UX Research project contains all research undertaken by GitLab's UX researchers and is only used for the organization and tracking of UX research issues.
Once each quarter, we run a System Usability Scale (SUS) survey to measure user perception of the GitLab product. We send the survey to members of the wider GitLab community, with the goal of asking for a response from any individual no more than once per year.
At GitLab, we want everyone to be able to contribute. To that end we created First Look where we accept applicants to participate in various studies and testing.
We track our effectiveness through UX performance indicators (PIs). Our e-group reviews these PIs once a month in the Engineering Key Review.
User personas represent the people who actually use GitLab. The UX and Marketing teams use personas to inform decisions around the user experience and design.
Not only do our team members create great work for the wider GitLab community, but they also create some amazing industry-related resources to push our craft forward.