This email newsletter was originally sent to the GitLab Field Team and stakeholders on 2021-08-02.
In this month's Field Flash, you’ll find all enablement resources for Project Super Sonics, multiple Partner Program and System changes that will impact workflows and much more.
The improvements to our billing and subscription management experience (Project Super Sonics) are now effective for all new customers and any existing customers at their next renewal, assuming they are running GitLab 14.1 and have opted-in to the new terms. Please review the below resources to get up-to-speed on the announcement details and answer customer questions.
You can check your knowledge of these changes in our enablement course. Our next AMA will be held on 2021-08-17. Please add questions in advance to the agenda doc. Reach out in #pnp-changes-field-questions with async queries.
Hear from Sean Billow, Cherry Han, Vick Kelkar and a guest from IBM about a joint deal with IBM.
https://gitlab.edcast.com/insights/sean (GitLab internal only)
GitLab has created the “SAFE” framework – Sensitive, Accurate, Financial, Effect – as a guide for sharing information about our company and a tool to enable responsible transparency in order to protect GitLab and our team members. Understand how to apply this framework to your conversations with external audiences like customers and partners. Learn More –>
Check out the Partner Competitive Overview deck for insight into how we are enabling our partners to respond to GitLab competitive situations with Microsoft and Jenkins, including competitor tactics, response tactics and analyst data. Check it Out –>
On 2021-08-03, we are implementing multiple Partner Program and System changes to greatly simplify the quote to cash process and add significant sales value.
These changes have a material impact on Channel Operations and QTC processes, which you must familiarize yourself with in order to avoid disruption to your workflows. See the Document Library for more information and enablement resources including:
Watch the LevelUp Enablement Webinar recording for more details about the operational changes and a Q&A session. Reach out in #channel-sales with questions.
Deal Desk is launching Smart Templates, which introduce automation into the quoting process and allow you to automatically add pre-approved legal language to your Order Form via checkbox fields on the quote! As a part of this change, we will no longer require approvals for annual payments on multi-year deals! 🎉
For more information on Smart Templates and self-service legal language, review the Sales Order Processing handbook page. For more specific quoting instructions surrounding Smart Templates and self-service legal language, review the Deal Desk handbook page. Reach out in #sales-support if you have any questions.
We have expanded Digital Programs content to < $50K ARR, non-CSM assigned accounts in the Enterprise segment! In addition, we have expanded the scope of eligible customers and will now require that a GitLab Admin be added to New - First Order, New - Connected and Growth deals at the time of Opportunity approval submission for non-CSM assigned customers below $50K ARR in the Commercial and Enterprise segments.
This means that Digital Programs are now officially available to our entire customer-base of < $50K ARR, non-CSM assigned accounts! See the technical documentation and quick demo video. Reach out in #cs-questions.
The 360 Feedback survey launches today (2021-08-02) and is a great opportunity to help our team members succeed and grow, while also receiving valuable feedback for our own development. Please look out for an email from Culture Amp to start this process. Note that any team member who started after 2021-06-01 will not be automatically included. If you would like to be included, please reach out in #people-connect to be manually added.
GitLab 14.1 includes 50+ improvements to help teams:
To see what's ahead in 14.2, watch the kickoff video or check out the kickoff review page.
Corporate/Regional Event Spotlights
For a full list of virtual events, see a convenient calendar view in the Marketing Handbook.
Channel Webinars
Want the latest on Partner webinars? Subscribe to our GitLab Partner Channel.
This quarter's 16 Sales & CS enablement sessions helped us fine-tune the skills needed to reach our Peak Performance in FY22. In case you missed any of the sessions, check out a full list of recordings and upcoming sessions on the Sales LevelUp Webcast and CS Skills Exchange handbook pages.
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Welcome our newest members of the Field Enablement team!
Learn more about the Field Enablement team here.
Questions or feedback? We want to hear it! Reach out to the field-enablement-team Slack channel or capture it using this process.
See the Field Flash Newsletter handbook page for more information about this newsletter.
Archive: Edition 17, Description: August 2021 Field Flash
