The Field Update Tickers serve as a weekly summary of all relevant information posted in #field-fyi and/or information directly relevant to each team member’s role segment (Enterprise, Commercial, Customer Success, Field Operations and Channel & Alliances). The information is prioritized based on required action needed and high customer/business impact. The purpose of each Update Ticker is to provide more targeted, focused and action-based communications to team members in each segment. The Update Ticker is not inclusive of all internal communications and team members should continue to use company-wide Slack channels (#company-fyi, #whats-happening-at-gitlab and other Slack channels as appropriate) to stay informed.
The Enterprise Update Ticker and Commercial Update Ticker are currently operational. Future iterations include the scoping and operationalizing of dedicated Channel & Alliancdes, Customer Success and Field Operations Update Tickers.
The updates and any associated action include in each Update Ticker is geared towards individual contributors within each segment (e.g. Account Executives). The information contained in each Update Ticker is confidential and is, therefore, intended for internal audiences only unless otherwise stated.
Each Update Ticker is created and maintained in a Google Doc and also accessible in Highspot via each segment’s dedicated Spot. In the spirit of Iteration and Efficiency, Field Communications will continue to explore new tools to support the Update Tickers.
How to use the Update Ticker:
In the current iteration, the Update Tickers contain information and updates relevant to the entire segment (Enterprise, Commercial, Channel & Alliiance, Field Operations and Customer Success) and is applicable to all regions. The Update Tickers are an asynchronous communication channel and is not meant to replace synchronous meetings with your teams. You can use the relevant Update Ticker in the following ways:
This is the current iteration of the Update Ticker:
During the Field Communications triage process, each Field Announcement Request is evaluated to determine if the update should also be included in the relevant Update Ticker.
Reach out in the #field-enablement-team Slack channel for questions or feedback.