Gitlab hero border pattern left svg Gitlab hero border pattern right svg

Field Operations

Welcome to the Field Operations Handbook

“Manage field business processes, systems, architecture, enablement, champion data integrity, provide insights and predictability through analytics”

The term "sales" refers to the Sales Team and "field" encompasses the Customer Success Team.

Key Tenants

Clarity: for definitions, processes and events
Visibility: to processes, data and analytics
Accountability: for both Sales/Field Ops to uphold to expectations and SLAs