The Field Operations Changelog keeps a running log of Field Ops changes related to Sales Ops, CS Ops, Channel Ops & Deal Desk. The log is organized by fiscal year/quarter and sub-organized by the bi-weekly Field Ops release milestone/epic. It was started in Q3-FY22 and is organized by newest updates at the top. Any entries that were included in a Field Ops Release are bolded.
To learn more about Field Ops releases, see the Field Ops Release Schedule handbook page.
SOPS: Publicly Accessible Chorus Recordings
SOPS: Account Standardization for Merging Accounts in SFDC
SOPS: New process for US PubSec to select preferred co-sell partners for opps
CSOPS: Gainsight Dashboard filtering: added TAM Manager as filter
CSOPS: At-Risk Customer Dashboard, issue and handbook page
CSOPS: Gainsight: License Utilization calculations now use billable_user_count and handbook
Customer Programs: Updated digital onboarding program and TAM playbook to include links to Docs
Customer Programs: Launched Customer Newsletter program highlighting 14.2 release
Customer Programs: Synced Program emails to C360 section in Gainsight
Customer Programs: Launched Customer Webinar Invite - Advanced CI/CD with largest attendance to date
Channel Ops: GCP Marketplace Private Offer Portal Migration Complete
SOPS: Salesforce: Command Plan Button - Open in New Tab
SOPS: LinkedIn Developer Count
Launch of Field Operations Changelog
