Customer Success Operations creates and updates existing processes for the Customer Success organization. CS Operations oversees:
The CS Ops team also provides support for customer programs, renewals, and Gainsight.
Customer Success Operations provides support, content, and data analysis for all Customer Success teams.
The CS Ops team uses issues and issue boards to track our projects and tasks. If you need help with a project, please open an issue and add the ~CSOps label anywhere within the GitLab repo.
CS Operations uses a global issue board to capture and track issues in any group or sub-group in the repo.
gitlab.comgroup for epics that may include issues within and outside the Sales Team group.
Create issues in the CS Operations project.
Labels to use when creating new issues or MRs for CS Ops: