The customer newsletter is a monthly email that recaps each month's GitLab release and highlights important information from the field, Product and/or Marketing.
Ongoing feedback and participation from the field and Product is imperative to the success of this program. If you have feedback on the current process, or would like to request a certain type of content or update for future newsletters:
This newsletter is sent to all customers where a
GitLab Admin contact is identified. There are bifurcated email versions based on CSM-owned/Non-CSM owned and PubSec. For non-CSM-managed customers, we also send to the Sold-to-Contact if no GitLab Admin is present. Owner users on SaaS instances receive the newsletter, as well.
Gainsight Journey Orchestrator is the primary tool to send newsletters. This system allows Digital CS to send targeted email newsletters to customers based on the role, sales segment, region, products purchased, usage and more. The benefit of Gainsight is as follows:
If you would like to be added to the newsletter distribution list, please reach out in the #cs-operations Slack channel.
All past newsletters are accessible here and are logged on the customer's account in SalesForce and Gainsight.