Lookup all issued licenses for a customer/prospect
It provides an understanding of who and how many trials they have requested, when, and for how many users. Self-Requested Trials are not easily reported.
Cross-reference a license with version.gitlab.com
It's the only way to search for usage ping data if the server name is not known. For example a customer acmeinc.com uses acmeinc.ninja. There is no straightforward way to find this.
Quickly find which email address was used to deliver a license
It is important to know who received the license for further troubleshooting as CustomersDot is the SSOT for license information.
Access is via Okta. Either go to https://customers.gitlab.com/admin/sign_in and click “Sign in with Okta” or go to your Okta App and look for the Customers Portal App.
Once logged in, go the the left navigation panel and click on the Licenses tab to search and view (non-cloud) licenses. This takes you to a page that allows you to search for a license, or to view the list of most recently generated licenses. From here, you can search by name or browse the list. Scroll to the right and click on ‘i’ to show details of a license. On the details page you will find the company name, the user count and a link to subscription in Zuora. The license key is shown at the bottom of the page.
The following process allows you to view usage data for all servers with a given license installed.