Sales onboarding at GitLab is a blended learning experience (virtual, self-paced learning path paired with an immersive, hands-on in-person workshop called Sales Quick Start) focused on what new sales team members need to KNOW, DO, and BE ABLE TO ARTICULATE within their first 30 days or so on the job so they are "customer conversation ready" and they are comfortable, competent, and confident leading customer engagements before the end of their first several weeks on the job. There are some formal learning components with a heavy emphasis on social learning (learning from others) and learning by doing to help bridge the knowing-going gap. Some of our learning goals pertaining to Sales Onboarding include:
In order to officially “graduate” from Sales Onboarding at GitLab, we have identified a few components that are considered milestones of achievement (many of these must be done concurrently to ensure completion):
Customer Success Roles:
Sales Development Reps (SDRs) have their own separate onboarding process (but many of the same elements are shared) and they attend SQS Workshops as well.
|Jul 9-17, 2020||AMER||Virtual||SQS10 issue|
|Aug 17-26, 2020||EMEA/APAC||Virtual||issue TBD|
|Sep 28-Oct 6, 2020||AMER||Virtual||issue TBD|
As a part of Sales Onboarding, each new Americas Sales team member is allowed to order one Swag Marketing Kit through this form. As of right now, there is no Swag Marketing Kit available for our other regions, but the Marketing team is working towards developing one.
This SQS 2020 Agenda sheet contains the most up to date agenda for our in-person Sales Quick Start Workshop. Please check the tabs at the bottom of this document to see each day's agenda. This agenda is subject to change based on the individual needs of the class and the availability of SMEs, but we will make every effort to surface those changes in this document.