The Customer Success Skills Exchnage is a bi-weekly webinar focused on topics for the Customer Success Team.
To see what training is coming soon, view the Customer Success Skills Exchange Issue Board.
Q1 2023 Lineup
DATE | TOPIC | SPEAKERS |
---|---|---|
2023-02-08 | Effective Communication | Cat Tran & Pallavi Daliparthi |
2023-02-22 | Monthly Product Overview | TBD |
2023-03-08 | Tech Skill | TBD |
2023-03-22 | Monthly Product Overview | TBD |
2023-04-05 | Professional Services | TBD |
2023-04-19 | Monthly Product Overview | TBD |
Note: To watch private videos on GitLab Unfiltered, watch this 2-minute video and take a look at the handbok page on watching private videos.
To get a calendar invite to the weekly CS Skills Exchange, make sure you are added to the sales-cs email group
You can fill out an access request to request access to the email group. These groups are invited to the meeting so that each individual person does not need an invite.
There are a few places to see previous CS Skills Exchange Sessions:
status:plan
column.Moderator: <name>
to the issue description.
Moderator: <name>
to the issue description.status:scheduled
column.For more information about Recording and Public/ Private YouTube videos, check out the Sales Enablement Sessions page.
As the moderator for the CS Skills Exchnage, you are responsible for identifying topics, speakers, and dates for the quarter.
Prior to Webinar
During the Webinar
The moderator for each webinar should serve as the host of the call and overall wingperson for the presenter. The moderator monitors chat to raise questions to the presenter and searches for links that are mentioned on the call to make sure they get linked in the handbook page for the training.
After the Webinar
Sample Announcement:
If you missed yesterday's CS Skills Exchange session with
discussing < Summary of session>, the recording is now live on YouTube!
You can find links to all previously recorded sessions on the handbook page and see the team Q&A in the session notes document.