To support and scale GitLab’s continued growth and success, the Field Enablement Team is developing a certification program for Strategic Account Leaders that includes functional, soft skills, and technical training for field team members.
Certification badges will align to the customer journey and critical “Moments That Matter” (MTMs) as well as the field functional competencies that address the critical knowledge, skills, role-based behaviors, processes, content, and tools to successfully execute each MTM.
The below slide shows the holistic learner journey for SALs and provides context for the information included throughout the learning program.
This is the first learning path in development for SALs which will consist of 5 courses. The learning objectives for each course are outlined below.
Course 1: Applying DevOps
Course 2: Describe the Customer Journey
Course 3: Analyze Your Territory
Course 4: Execute Pipeline Generation Activities
Course 5: Manage Forecasting Activities
Upon completing each course, the associate will receive a badge.
We want to hear from you! You can follow along with course development by checking out the issues on the Field Cert Team Board.