To support and scale GitLab’s continued growth and success, the Field Enablement Team is developing a certification program for Technical Account Managers that includes functional, soft skills, and technical training for field team members.
Certification badges will align to the critical customer engagements as well as the field functional competencies that address the critical knowledge, skills, role-based behaviors, processes, content, and tools to successfully execute each customer interaction.
The below slide shows the holistic learner journey for TAMs and provides context for the information included throughout the learning program.
It is an exciting quarter for TAM enablement. The learning objectives for each course are outlined below.
Course 1: Building Success Plans
Course 2: Success Plans in Gainsight
Course 3: Executive Business Reviews
Course 4: SALSA-TAM Meeting
Course 5: Pre- to Post Sales Handoff *Differentiate between when a TAM should get involved in commercial and enterprise accounts
Course 6: GitLab Days Learning Objectives are TBD
Upon completing each course, the associate will receive a badge.
We want to hear from you! You can follow along with course development by checking out the issues on the Field Cert Team Board.