As part of the Field Certification Program, the objective of this program is to ensure field team members have the requisite knowledge to serve as trusted advisors to customers, prospects, and partners by properly positioning the right GitLab solution(s) based on customers’ or prospects’ expressed needs and/or challenges.
Note: This GitLab product training and certification program is different from resources like the ones below that focus on how to use GitLab (though we encourage field team members to take these as well)!
Product training and certification learning objectives are determined by the Use Case Activation Teams for all Tier 1 and Tier 2 customer use cases based on what and how key GitLab features and capabilities deliver against prioritized market requirements for each customer use case. Learning objectives are also defined for what the field needs to know about GitLab’s product tiers. Two sets of prioritized product learning objectives are maintained–one for Sales roles and one for Customer Success roles.
Lightweight role-based product training learning paths (one for Sales roles and one for Customer Success roles) are being developed to support the learning objectives outlined above with the goal of launching by or before early FY22. Until that time, team members and partners are encouraged to leverage and consume existing Handbook resources and participate in existing informal continuing education programs. New field team members will be encouraged to complete this training during their first few months in the role after successfully completing the Sales Quick Start field onboarding training program as outlined above.
New team members will earn their GitLab product certification after completing the above learning path and scoring 80% or higher on the appropriate role-based product knowledge assessment.
Because GitLab launches a new release on the 22nd of every month, role-based product knowledge learning objectives, assessments, and learning paths will be refreshed on a regular cadence (every six months) by the Use Case Activation, Product Marketing, and Field Enablement teams. Likewise, field team members must be recertified every six months (in early Q1 and again in early Q3). To be recertified, field team members must score 80% or higher on the appropriate role-based product knowledge assessment. If a team member scores less than 80%, they must complete the appropriate role-based product training learning path and will then have a chance to retake the knowledge assessment until they score 80% or higher. GitLab partner certifications will leverage the same training and assessment content (details TBD).
Current product knowledge assessments: