As a mentee, it's important to remember the following:
Anyone in Support Engineering can act as a mentor, but this page is specifically about how Senior+ Engineers can set up and be intentional about mentoring others. Through a trial in November 2019 we determined the following guidelines:
senior-help-sessions
label.We've started with these simple guidelines to help outline ways you can connect with others.
As a mentor it's important to remember:
The following is an outline of a six-week mentoring program on log parsing with jq
and interpreting strace
, with one-hour meetings held weekly. Example projects include creating a runbook and adding new pages to our troubleshooting documentation.
jq
strace
of a simple programstrace
for cause of errorstrace
output, such as Gitalyjq
techniquesstrace
techniquesDepending on the complexity and time available to the mentee, finishing the project may take several more weeks, with meetings held as needed.