As a mentee, it's important to remember the following:
Anyone in Support Engineering can act as a mentor, but this page is specifically about how Senior+ Engineers can set up and be intentional about mentoring others. Through a trial in November 2019 we determined the following guidelines:
We've started with these simple guidelines to help outline ways you can connect with others.
As a mentor it's important to remember:
The following is an outline of a six-week mentoring program on log parsing with
jq and interpreting
strace, with one-hour meetings held weekly. Example projects include creating a runbook and adding new pages to our troubleshooting documentation.
straceof a simple program
stracefor cause of error
straceoutput, such as Gitaly
Depending on the complexity and time available to the mentee, finishing the project may take several more weeks, with meetings held as needed.