When customers purchase or renew a license (self-managed) or subscription (GitLab.com), they sometimes run into problems applying or making use of their purchase. License & Renewals (L&R) comprises efforts to resolve these problems.
L&R work generally involves collaborating with customers and other GitLab teams, as well as checking internal GitLab systems and data validation.
In July 2020, a decision was made for L&R work to be handled by Support for the foreseeable future. The reasons are:
Support is currently figuring out how best to meet customer needs around L&R while not creating a separate team to do the work. The support engineering managers currently actively involved are: