When the customer is purchasing through reseller, there will be 2 different contacts for
Sold to and the
Bill to field on SFDC and Zuora.
The license will be sent to the
Sold to contact while the delivery confirmation email is sent to the
Bill to contact.
Since the change needs to be done on Zuora side and support team do not have the ability to edit information on Zuora, we can ask
Billing team to update the information:
Account Receivablemarcros, copy yourself on the ticket, and submit the ticket as
Example case: https://gitlab.zendesk.com/agent/tickets/161769 (internal)