This workflow details how to use the Zendesk App that utilizes the Mechanizer to automate CustomersDot console related tasks.
The new ZD app can be found by opening the ZD App side bar, you will need to scroll down as it is the last app. In the app you will have the option to select from the following request types:
Your GitLab Username will be automatically added to the form.
Allows setting additional minutes to a customer namespace to the value specified in the
Extra minutes field. The form has two required fields:
Associates a group with a subscription. All fields are required.
Updates GitLab Subscription or customer trial. You can use it for the following cases:
Please note that in order to extend or renew a trial, the customer MUST have an active trial because a CustomersDot account needs to exist. If the prospect has not yet initiated a trial themselves, please have them do so via the customers portal.
These two fields are mandatory:
gitlab-com. Please confirm through your own observation and through communication with Sales, the TAM, or the customer that the namespace is the one with the subscription or trial to be updated.
freeoption is selected, the customer's namespace will immediately be downgraded and the trial or subscription ended.
These two fields are optional:
Required to "extend" a subscription:
Unlink a group from a subscription. Note: The group will be downgraded to Free if the subscription being unlinked is a Premium or Ultimate subscription or trial.
Unlinks the GitLab.com account that is tied to the CustomersDot account provided.
Generates a legacy Ultimate trial license valid for 10 days and emails it to the customer email specified in the form. The use of this feature should be limited for any emergency license request during the weekends.
Sets additional storage for a namespace to the value specified in the
Extra storage (MiB) field
Modifies the total number of seats in a SaaS subscription.
This will change the total seats in the GitLab.com subscription, but the existing order will have the original value. Before using this option check with a support manager.