This guide for troubleshooting for error on CustomersDot.
When purchasing a subscription via the CustomersDot if a user receives an error
about an address or credit card, check the address listed in the
section of the CustomersDot. This is typically due to a bad address
(city/state/zip code). If the address is correct and the error persists, check
Sentry for a relevant error and file an issue in the
CustomersDot tracker as necessary.
To find the error specifically related to a customer on sentry, try the following:
Customerssearch page by clicking on
Customerson the left panel
customerIDwith the actual customerID from CustomersDot)