Automation Request

1. You are here:
2. Handbook
3. Support Team Handbook
4. Licensing & Renewals
5. License & Renewal Workflows
6. Automation Request

On this page

• Overview
• Why ?
• Scope
• Workflow

Overview

Any request that requires repetitive manual work should be simplified or automated. This workflow covers the steps to request an automation for any L&R related tasks.

Why ?

As per our efficiency value:

We care about working on the right things, not doing more than needed, and not duplicating work. This enables us to achieve more progress, which makes our work more fulfilling

Scope

This process covers requests related to L&R and the GitLab Customers Portal.

Workflow

1. Create a feature request for this functionality, if it already exists you can skip this step.
2. Create an issue on the mechanizer issue tracker and link the feature request. Include all details about the process you want automated. Add sample issues and all relevant information.
3. Your issue will be reviewed by the mechanizer project owners and approved by a support manager to proceed.
4. Depending on complexity your request can take from 3 days to 1 week to be completed.
5. Once completed it will be added to the list of L&R tools.