NOTE: Under no circumstances are Support Managers allowed to create brand-new licenses as a response to a starred ticket. Any non-trial license must be handled by the L&R team.
Admin -> Dashboard
from the group; check the ticket to see if it has already been provided, or request the customer to provide it. This must be done before creating a trial license.Manage GitLab Plan and Trials
option in the Zendesk Mechanizer App.Manage GitLab Plan and Trials
option in the Zendesk Mechanizer App.
to temporarily set the namespace on another trial at the desired plan level.Subscription- and license-related tickets starred during your manager on-call shift can be evaluated using the following flow chart diagram.
For general STAR handling, see our Support Ticket Attention Requests handbook page.
An edge case is any situation in which the process has been followed and the system does not produce the expected results. Examples: