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Plan/License Escalations Workflow

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Any escalation during your manager on-call shift can be evaluated using the following diagram.

Edgecases

An edge case can be any situation where the process has been followed and the system will not produce the expeccted results. Examples:

graph TD A{LR Escalation}--> C[Plan/License requests] C-->T[Is this request for a trial?] T-->|No|G[Is the customer in grace period?] T-->|Yes|SA[Is this a sales asisted trial] SA-->|Yes|G SA-->|No|No G-->|Yes| No[No need for escalation] G-->|No| Exp[Is the plan/lic expiring in more than 24h ?] Exp-->|Yes| No Exp-->|No|Pass[Ok to escalate] No-->X[Manager to collect data for feedback and label escalation issue] A-->WP[Wrong product sold] A-->FR[Force Reassociate] FR--->FR1[Use the docs to deflect] FR1-->|Edge case|Pass WP-->|After sales intervention|Pass
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