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Subscription not active

If the user sees a subscription in CustomersDot but doesn't see the paid plan active in their GitLab.com account, have the user associate the group with the subscription.

Associating a group with a subscription in CustomersDot:

  1. Log into: https://customers.gitlab.com/customers/sign_in
  2. Navigate to Manage Purchases
  3. Select Change linked group
  4. Select the desired group from the This subscription is for dropdown
  5. Select Proceed to checkout

If the user doesn't see a subscription in CustomersDot:

  1. Log into Salesforce using the generic email. Password is stored in 1Password.
  2. Using the global navigation search on the top right, enter the email address associated with the purchase
  3. Select the appropriate account (note that Type = Customer)
  4. Copy the SFDC Account ID from the page's URL to a clipboard note: this is the number appended to end of the URL after gitlab.my.salesforce.com/
  5. From the Quotes related list, select the Quote record with the proper susbcription term and with Status = Sent to Z-Billing
  6. Copy the Zuora Account ID to a clipboard
  7. Log into the CustomersDot using the generic email. Password is stored in 1Password.
  8. Locate the proper account in the CustomersDot and navigate to the Edit page
  9. Enter the Zuora ID and Salesforce Account ID in the fields and select Save
  10. Walk the user through the steps for Associating a group with a subscription noted above
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