L&R and people working in the gitlab.com queue have been tasked with assisting customers who don't have access to the customers portal in their provisioning steps for setting up a new gitlab.com subscription. You can read more about the change in this issue.
Note that the requests will come in as a response to this provisioning email. Reseller customer and sales-assisted customers will receive this email.
You can verify reseller customers by looking at the edit page for their customers portal account - you will see Login activated
field is unchecked.
Take the following steps for this provisioning request:
My account
drop-down -> select Account details
-> go to Your GitLab.com account section
-> select Link my Gitlab.com account
buttonManage purchases
pageChange linked namespace
buttonI have successfully provisioned your subscription and it has been associated with your account and namespace. Please navigate to your group's billing page for confirmation: https://gitlab.com/groups/GROUPNAME/-/billings
Use the Associate namespace
transactions issue type in ZD and set the ticket to Pending.