L&R and people working in the gitlab.com queue have been tasked with assisting customers who don't have access to the customers portal in their provisioning steps for setting up a new gitlab.com subscription. You can read more about the change in this issue.
Note that the requests will come in as a response to this provisioning email. Reseller customer and sales-assisted customers will receive this email.
You can verify reseller customers by looking at the edit page for their customers portal account - you will see
Login activated field is unchecked.
Take the following steps for this provisioning request:
My accountdrop-down -> select
Account details-> go to
Your GitLab.com account section-> select
Link my Gitlab.com accountbutton
Change linked namespacebutton
I have successfully provisioned your subscription and it has been associated with your account and namespace. Please navigate to your group's billing page for confirmation: https://gitlab.com/groups/GROUPNAME/-/billings
Associate namespace transactions issue type in ZD and set the ticket to Pending.