GitLab.com only offers the self-service ability to trial the Ultimate subscription.
With manager approval, GitLab.com support can assist with trials of other plans.
Ask the user to create the GitLab.com Ultimate trial, then change the plan via the CustomersDot admin
GitLab Groups page.
Sales will often request that we extend the duration of GitLab.com trials on behalf of their prospects. These issues will always have the
Trial Extension label applied to them and the following workflow should be followed to service them.
If any fields in the issue description were filled out incorrectly by the submitter apply the
Status::Blocked label and mention them in the issue asking them to supply any missing information.
NOTE: Due to customers #973 and customers #1643, these issues are currently marked for those engineers who have access to resolve them through CustomersDot console. Once those issues are resolved, these requests should be done via CustomersDot admin.
GitLab.com Link to Namespace:field contains a valid GitLab.com link to the namespace that holds the active trial. This should not be a Salesforce link or email address.
Extend Until:field contains a future date.
~Admin Escalationlabel, and if you do not have GitLab.com admin access, ping
At present, a namespace cannot have a trial and an active subscription run concurrently. A customer may request this if they wish to give a higher-tier subscription a trial.
There is an open feature request #12186 requesting to implement this functionality in GitLab. In the meanwhile, use the Update GitLab Subscription form processor to directly modify the customer's subscription: