You will frequently need to generate a new license key due to either user error or system error.
Self-managed licenses are managed in the LicenseDot application. Access to the application is managed through Okta, in order to request access please open an access request and refer that your role entitles you to access with this link.
To re-issue a license:
Notesfield, describe why you're issuing this license and add a link to the Zendesk ticket or GitLab issue for the request if applicable.
The license should be emailed out immediately, but you're also welcome to download it and pass it along to the customer directly. Please note that a license should always be sent to the end user. Do not email the license to a gitlab team member or a reseller.
When an existing license isn't available to duplicate, instead select,
New license and fill in all of the above mentioned fields, along with the
Zuora subscription ID and Zuora subscription name.
Zuora subscription namefields
Trialcheckbox - VERY IMPORTANT
Expires atfields. Trials are generally valid between 1 week to 30 days.
Previous users countor
Trueup countto be completed, just ensure there are enough
Users countto accommodate current billable users.
Notesfield, describe why you're issuing this license and add a link to the Zendesk ticket or GitLab issue for the request.