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Creating a license key


Overview

You will frequently need to generate a new license key due to either user error or system error.

Self-managed licenses are managed in the LicenseDot application. Access to the application is managed through Okta, in order to request access please open an access request and refer that your role entitles you to access with this link.

To re-issue a license:

  1. Log in to the LicenseDot.
  2. Identify the license by searching by customer email, domain, or company name.
  3. Click the name on the license to view its details.
  4. In the Edit license section, choose Duplicate license.
  5. Modify the Users count and Expires at fields.
  6. In the Notes field, describe why you're issuing this license and add a link to the Zendesk ticket or GitLab issue for the request if applicable.
  7. Click Create license.

The license should be emailed out immediately, but you're also welcome to download it and pass it along to the customer directly. Please note that a license should always be sent to the end user. Do not email the license to a gitlab team member or a reseller.

When an existing license isn't available to duplicate, instead select, New license and fill in all of the above mentioned fields, along with the Zuora subscription ID and Zuora subscription name.

Trial license

  1. Log in to the LicenseDot.
  2. Identify the license by searching by customer email, domain, or company name.
  3. Click the name on the license to view its details.
  4. In the Edit license section, choose Duplicate license.
  5. For trial licenses, remove the information in the Zuora subscription and Zuora subscription name fields
  6. Tick the Trial checkbox - VERY IMPORTANT
  7. Modify the Users count, Starts at and Expires at fields. Trials are generally valid between 1 week to 30 days.
  8. Trials do not need Previous users count or Trueup count to be completed, just ensure there are enough Users count to accommodate current billable users.
  9. In the Notes field, describe why you're issuing this license and add a link to the Zendesk ticket or GitLab issue for the request.
  10. Click Create license.
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