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Creating a license key

You will frequently need to generate a new license key due to either user error or system error.

Self-managed licenses are managed in the LicenseDot. In order to sign-in, you will need an account on If you don't have one, open an access request and refer that your role entitles you to access with this link.

To re-issue a license:

  1. Log in to the LicenseDot.
  2. Identify the license by searching by customer or company name.
  3. Click the name on the license to view its details.
  4. In the Edit license section, choose Duplicate license.
  5. Modify the Users count and Expires at fields.
  6. In the Notes field, describe why you're issuing this license and add a link to the Zendesk ticket or GitLab issue for the request if applicable.
  7. Click Create license.

The license should be emailed out immediately, but you're also welcome to download it and pass it along to the customer directly.

When an existing license isn't available to duplicate, instead select, New license and fill in all of the above mentioned fields, along with the Zuora subscription ID and Zuora subscription name.

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