A temporary license can be sent to a different email address.
A paid license is always sent to the
Sold to contact used on the order, and this contact is mentioned in the license file.
We can send the license to another contact if:
Sold tocontact for the Zuora account.
To have it sent to a different email address, we would need to follow the process outlined at Associating purchases with additional accounts.
We cannot bypass doing this based on internal requests. It must be done via a customer submitted ticket.
Once the new Customers Dot account is created or changed, the license can be re-sent (or obtained by the new account owner).
The Support team is not allowed to make changes to the contact information in the license itself.
To forward or resend a license:
Resend to customer via emailbutton on the right. (Looks like an envelope icon)
Forward license emailfunction.
Forward license emailtab.
Destination email address. NOTE It is currently not possible to copy (cc) or send to multiple contacts at once.