Customer was opted into cloud licensing because of a bug and their instance activated cloud licensing, an entity change happened and the new subscription was not on cloud licensing
l = License.find 123
and then l.destroy
. You need to provide the license number for the first command. You can find this number in the URL of the cloud license in the customersdot license menu (example: https://customers.gitlab.com/admin/license/123123123)l = License.find 123
and then l.destroy
. You need to provide the license number for the first command. You can find this number in the URL of the cloud license in the customersdot license menu (example: https://customers.gitlab.com/admin/license/123123123)Zuora Subscriptions
tab in customersdot (URL example: https://customers.gitlab.com/admin/customer/123123/zuora_subscriptions)Cloud Licensing
checkbox. Click the Update
button.Cloud Activations
tab. Ensure that the code was generated for the correct subscription.Cloud Licensing
checkbox from step 2 should now be checked.Cloud Activations
tab.