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Troubleshooting license purchase errors


Customers may report encountering the following error message when purchassing additional seats for their licensed GitLab Self-Managed instance:

The Charge is not allowed to be updated on MM/DD/YYYY

This is caused by a customer renewing their license more than once so the newest license starts at a future date more than a year into the future and then refunding the future dated license. The future dating in the system causes problems with the present such as being able to add additional seats.

Example

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