The Fulfillment Product team has been improving and evolving the purchasing and subscription-related experience at a rapid pace. As the systems we support are changing, new bugs and use-cases emerge. Ideally, we want to keep dilligent track of the bugs and feature opportunities we encounter through tickets and internal support requests. This allows easy prioritisation for the fulfillment team, as they know which bugs we want resolved and which features we want implemented in the product.
The Notice Board is a boring solution for tracking the issues that we need to be aware of. This is essentially an issue that has a list of links to other issues in other locations.
Workflow for Notice Board:
Examplessection of the issue description (if applicable).
Gitlab issuesfield on the ticket.
When a bug is resolved or a feature has been implemented, you can:
Features implementedor the
The Support Priority label is available to use in the GitLab project. Issues with this label indicate the to the Product Manager, that the issue is important for the Support team. Good candidates for the label are issues that will reduce ticket volume when implemented or issues that will greatly improve efficiency for the Support team.
Before applying the label to an issue, consider the severity the issue might have (useful if issue is a bug) or how many customers will benefit from the feature.
Product Managers should be actively looking at and prioritising issues with the Support Priority label. If you're unsure about adding the label, please check in with your fellow team members before applying the label.