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Areas of Focus Workgroup

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Attributes

Property Value
Date Created 2020-11-02
Date Ended 2021-04-22
Slack #spt_areas-of-focus (only accessible from within the company)
Google Doc Areas of Focus Workgroup Agenda (only accessible from within the company)
Playlist of Meetings Areas of Focus Workgroup Playlist

KPIs that triggered this action

Service Level Agreement (SLA)

Exit Criteria

Roles and Responsibilities

Working Group Role Person Title Region
Facilitator Jason Colyer Support Operations Manager AMER
Executive Stakeholder Tom Cooney VP of Support AMER
Member Tom Atkins Support Engineering Manager (EMEA) EMEA
Member Jane Gianoutsos Support Engineering Manager (APAC) APAC
Member Ronnie Alfaro Support Engineering Manager (AMER) AMER
Member Cynthia Ng Senior Support Engineer (AMER) AMER

Artifacts

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