Areas of Focus Workgroup
Customer Support Areas of Focus workgroup description and overview
Attributes
| Property | Value |
|---|---|
| Date Created | 2020-11-02 |
| Date Ended | 2021-04-22 |
| Slack | #spt_areas-of-focus (only accessible from within the company) |
| Google Doc | Areas of Focus Workgroup Agenda (only accessible from within the company) |
| Playlist of Meetings | Areas of Focus Workgroup Playlist |
KPIs that triggered this action
Exit Criteria
- SaaS and SM has been coalesced in Zendesk
- Tom A’s “Areas of Focus” initiative has been implemented
Roles and Responsibilities
| Working Group Role | Person | Title | Region |
|---|---|---|---|
| Facilitator | Jason Colyer | Support Operations Manager | AMER |
| Executive Stakeholder | Tom Cooney | VP of Support | AMER |
| Member | Tom Atkins | Support Engineering Manager (EMEA) | EMEA |
| Member | Jane Gianoutsos | Support Engineering Manager (APAC) | APAC |
| Member | Ronnie Alfaro | Support Engineering Manager (AMER) | AMER |
| Member | Cynthia Ng | Senior Support Engineer (AMER) | AMER |
Artifacts
Last modified October 31, 2023: Update links for all migrated sections (
5f71f5a9)
