Areas of Focus Workgroup

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On this page

Attributes
KPIs that triggered this action
Exit Criteria
Roles and Responsibilities
Artifacts

Attributes

Property	Value
Date Created	2020-11-02
Date Ended	2020-01-31
Slack	#spt_areas-of-focus (only accessible from within the company)
Google Doc	Areas of Focus Workgroup Agenda (only accessible from within the company)
Playlist of Meetings	TBD

KPIs that triggered this action

Service Level Agreement (SLA)

Exit Criteria

SaaS and SM has been coalesced in Zendesk
Tom A's "Areas of Focus" initiative has been implemented

Roles and Responsibilities

Working Group Role	Person	Title	Region
Facilitator	Jason Colyer	Support Operations Manager	AMER
Executive Stakeholder	Tom Cooney	VP of Support	AMER
Member	Lyle Kozloff	Senior Support Engineering Manager (AMER)	AMER
Member	Tom Atkins	Suport Engineering Manager (EMEA)	EMEA
Member	Jane Gianoutsos	Support Engineering Manager (APAC)	APAC
Member	Ronnie Alfaro	Support Engineering Manager (AMER)	AMER
Member	Cynthia Ng	Senior Support Engineer (AMER)	AMER

Artifacts

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